New Articles

  1. My PoliteMail Toolbar has disappeared from Outlook; how do I get it back?

    To get the PoliteMail Toolbars back you will want to follow these steps: PoliteMail Is Missing
  2. How do I send from a different email address?

    How to send from a different email address in any PoliteMail platform.
  3. My Outlook keeps crashing and is saying it is due to a PoliteMail issue, how do I fix this?

    Try  repairing your Outlook data file ...
  4. Using PoliteMail Filters

    Each Column has a Filter option in it’s pull-down menu in the header. You can Filter by name, value, date, region, etc. to display results that contain the searched value. You can search by multiple filters by clicking the Add button. Hitting ...
  5. Amazon SES for External Sending with PoliteMail

    Learn how to configure PoliteMail for external email sending, including guidance on Amazon SES setup, security considerations, and best practices for delivering measured messages to recipients outside your organization.
  6. Using Paragraphs

    Paragraphs Paragraphs are re-usable components or parts of an email message.  In PoliteMail, Paragraphs can include text, links, and even images.  By saving a Paragraph, you can easily pull them into new messages without having to retype the cont...
  7. Exporting Results / Metrics

    PoliteMail gives you the option to export your metrics to an Excel spreadsheet. You can export selected messages or all messages. You can also choose to export the message grid or export individual message metric results. To begin, go to Polit...
  8. Using the Social Advocacy Feature

    Learn how to use and manage the Social Advocacy feature within PoliteMail. This guide covers setup, customization, and best practices to help boost internal engagement.
  9. Using Opt-Out in PoliteMail 4.9

    This feature applies to Version 4.9 and under.  For versions 4.9.1 and up, please refer to the article on Subscriptions . The opt-out feature removes the contact from ALL  mailing lists.  Customizing Your Opt-Out Page It’s a good idea to begi...
  10. Using the Open Visibility Feature

    PoliteMail’s Open Visibility feature enables recipients to see real-time engagement metrics—like page views, read time, opens, and clicks—directly within the email. Available in all editions and versions, this feature can be added via the Feedback menu and customized by icon, color, and placem