New Articles

  1. Is PoliteMail Compatible With A Mac?

    PoliteMail Online will work on a Mac, as well as PoliteMail for Microsoft 365 and the new Outlook, since these are both online.   PoliteMail for the Desktop requires the Windows desktop version of Office. Microsoft does not support any add-ins fo...
  2. How can I remove Measurement for a specific link or smart attachment?

    This same process also works for Smart Attachments. If you would like to enable PoliteMail tracking on a message, but would like certain links to NOT be tracked, simply add ?notrack=true  to the end of the URL. After you’ve inserted your links...
  3. How do I update to the latest version of PoliteMail?

    Users of PoliteMail Online or PoliteMail for Microsoft 365 will update automatically. For PoliteMail for the Desktop (Outlook Add-In), your Administrator needs to request an upgrade through contact the PoliteMail Support Team.   Once your Admin...
  4. HTML Personalization Via Importing a Custom Field

    Click here for version 4.9 instructions. Enable HTML Personalization PoliteMail gives you the option to import a customized field with HTML code from a .csv file and have this field appear as a Personalization option in your PoliteMail email m...
  5. Editing Content (Brand Themes, Paragraphs, Images, Links, Smart Attachments)

    The Content Manager holds all of your saved content and can be accessed by going to POLITEMAIL  in the Outlook Ribbon and then selecting Content . If you are using PoliteMail online, you will go to the Navigation Pane and then click the Conte...
  6. How To Use the Template Builder PoliteMail Versions 4.7 - 4.9

    This procedure applies to PoliteMail versions 4.7 to 4.9.  Information on using the PoliteMail Builder in versions 4.94 to 5.0 may be found here . To access the Template Builder and all of the features that come with it, open a new email in Outl...
  7. Creating Groups

    The concepts of Regions and Business Groups provide an additional level of control and organization for your content. Region and Business Group organization limits the scope of the sharing, such that only users within the same Region and/or Bu...
  8. Campaigns and Campaign Metrics

    Campaigns are a great way to group messages, providing you with key insights and the ability to measure metrics over time.  For example, if you have multiple newsletters that you want to keep organized together, you can place them in a Campaign ...
  9. Comparison Metrics

    PoliteMail gives you the ability to compare the results of two different measured messages side by side. This allows you to determine which message had a better engagement rate, for example, or how a message was received by two different busines...
  10. How are the different Read Rates on the Metrics Report calculated?

    Below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. Ignored = Any opened email for less than 3 secon...