New Articles

  1. Compliance with EU Data Directive, Individual Privacy

    Within the EU certain countries have strict privacy policies which may prevent you from compiling data at the individual level. If you want to use PoliteMail to get the email metrics (opens, clicks, etc.), but keep the individuals anonymous, you c...
  2. EU Data Directive, January 2012 Update

    On 26 January 2012, the European Commission released new proposals regarding the EU Data Protection Directive (95/94/EC) and e-Privacy Directive (2009/136/EC) which came into effect 25 May 2011. The objective is to make the data protection rules mo...
  3. API / ScheduledSend

    Entity Description: ScheduledSend functions as a delay mechanism for email messages that will be sent at a specified date and time. Properties Name Description Type Additional Information ID Int32 ...
  4. API / Report

    Entity Description: The Report entity compiles and displays aggregate information from a tracked email in the metrics section of PoliteMail. Compiled metrics such as unique mobile click-through rates, Unique URLS, multiple opens, time-to-read, e...
  5. API / Region

    Entity Description: Region works in conjunction with Business to identify and group PoliteMail Users by location (e.g. territories, State, East Coast, West Coast, North America, South America, etc….). Properties Name Descrip...
  6. API / Read

    Entity Description: Read is an entity if the PoliteMail Tracking feature. Read tracks the open rate, recipient, Browser, device used, device manufacturer, along with the Time Read (how long a recipient has the email open to Read the information)...
  7. How Do I Connect The PoliteMail Server To My Exchange Server?

    Connecting to an Exchange Server PoliteMail Server, whether internally installed or cloud-hosted, may be connected to deliver email direct to your Exchange Server. This is ideal for internal employee communications, as well as for keeping all email...
  8. How do I run the PoliteMail Prereq Script To Prepare For Installation

    *Please note the prereq script needs a minimum of 1 GB of RAM to run.* You should have received a download link for the prereq script from your Implementation Specialist. If not, email  serversupport@politemail.com for the link. Copy and ...
  9. Using Exchange Web Services (EWS) Cache for Fast Expand

    When PoliteMail sends to (or counts via Get Recipient Count) an Exchange distribution group/list, it expands the list membership using Exchange Web Services (EWS). Depending on the list size and how busy Exchange is at the moment, this might take te...
  10. Create an Allowed List of Email Addresses

    PoliteMail allows you to enforce which email addresses users can send PoliteMail-measured messages from. Once an address has been added to the allowed list, every user that has permission to send from that address may send measured messages. For ...