New Articles

  1. Checking Your Audience Size

    Get Recipient Count You can check your audience size by verifying the total number of recipients included.  Like the Preflight Test Send, this is a great tool to check before sending a measured email.  To check the recipient count of an email m...
  2. Changing the Logo on the Survey or Poll Page

    This function can be done by Admins only. When a user answers a survey or poll question, they will be brought to a separate page to view the results. You can modify this page with your company's logo or any other image. This is an Admin-only fu...
  3. Updating Metrics Reports

    Updating Metrics Reports Manually To view the metrics report for a message, navigate to POLITEMAIL > Results > Messages .   Double-click on a message to load it into the metrics report. You should see two hyperlinks at the top of the report...
  4. Understanding PoliteMail Measurement Modes

    Your browser does not support HTML5 video. PoliteMail offers three measurement (formerly known as tracking) modes: Aggregate (which measures the message), Individual and Anonymous (both of which measure the recipient). Aggregate Measurement A...
  5. Understanding Metrics

    The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click o...
  6. How To Use Appointment Measurement

    What is Appointment Measurement? Your browser does not support HTML5 video. PoliteMail’s Appointment Measurement (formerly "Appointment Tracking") allows users to use PoliteMail features in scheduling meetings in Outlook’s Calendar.  With Appo...
  7. Archiving Messages

    Archiving controls how your PoliteMail data is archived and cached. Users can manually update metric reports by clicking the Update button at the top of the report. Automatic updating is determined by your Report update intervals.  PoliteMa...
  8. How does PoliteMail calculate Reading Time and Grade Level in Metrics Reports?

    A section of your Email Metrics calculates the estimated time it will take to read your message. PoliteMail also uses Microsoft Word tools to calculate  readability scores using the Flesch Reading Ease and Flesch-Kincaid Grade Level tests ...
  9. Adding, Editing, and Deleting Smart Attachments

    PoliteMail’s Smart Attachment feature is a great way to keep your email message size down by hosting attachments on PoliteMail’s server, versus using Outlook’s Add Attachment feature. These attachments can also be measured and reported on. Examp...
  10. Adding Personalization to a Message

    Draft a new message, then select  PoliteMail > Personalization and choose the field you want to insert. The field text is inserted into your message and the data will be replaced (merged) when you Send . When you choose a personalization field...