New Articles | Page 25

Who is my Administrator?

Created On: 02/22/2021 in Getting Started Preferences / Settings

Version 5: Please submit a case to we can access your account and look it up for you. Version 4.5+: When viewing your profile, your administrator will display on the bottom row. If your user role is Administrator, ...
How to Create Personal Access Tokens

Created On: 10/06/2020 in Getting Started Preferences / Settings

Personal Access Tokens (PATs) allow a PoliteMail user to delegate revocable permissions to other users for use with the PoliteMail API. PATs can be granted either to internal PoliteMail users, or external vendors or users. By using a PAT, a user c...
How do I turn PoliteMail Measurement on?

Created On: 07/15/2019 in Getting Started Frequently Asked Questions

To turn PoliteMail measurement (formerly called "tracking") on, create a new message. Click the PoliteMail flag logo. Select the measurement mode you would like to use. ...
Am I Logging On to PoliteMail with Single Sign-On or Password Authentication?

Created On: 02/19/2021 in Getting Started Frequently Asked Questions

If you are not sure if your authentication is Single Sign-On or Password Authentication, click PoliteMail > Server Connection . Then click OK in the Server Connection box. If your screen looks like this, then you are Password Authentication...
PoliteMail is Unable to Add the Watch Folder at this time

Created On: 02/17/2021 in Troubleshooting General PoliteMail Troubleshooting

If you receive an error message regarding a watch folder, it is usually related to a shared mailbox. Go to PoliteMail > Account Settings > Preferences. Scroll down to Monitor Other Inboxes. Select the secondary Inbox folder and cl...
Errors When Adding Multiple Accounts

Created On: 11/02/2020 in Troubleshooting Configuration

Microsoft Outlook allows you to add multiple Microsoft Exchange accounts to the same profile. This may cause some errors and unexpected behavior. Please visit this Microsoft article for an explanation of these errors. ...
I am getting an invalid credential error, what do I do to fix this?

Created On: 07/25/2019 in Troubleshooting Configuration

Invalid Credential Error In order to resolve this issue, try clearing the Internet cache and restarting Outlook. ...
I am having display issues with my emails; how do I fix this?

Created On: 07/25/2019 in Troubleshooting Outlook

Resolving Display Issues This issue is very often related to the text scaling setting on your machine. If your text scaling is over 100%, pictures will look fine in the draft but when sent they appear differently. When creating templates, ...
Adding an Animated GIF to PoliteMail

Created On: 07/10/2019 in Managing Content

PoliteMail supports adding animated GIFs to Outlook emails, however, animated GIFs are not supported in Outlook 2007-2016. Here is a handy reference chart that shows which Email Clients support animated GIFs. Email Client Animated GIFs Supporte...
Sending From Another Email Address when Using Aggregate Measurement Mode

Created On: 07/15/2019 in Sending PoliteMail PoliteMail Message Tools

This procedure only applies when sending via Outbox, or when adding the From Address from the Global Address book. It gives the user permission to send from that email address without tracking turned on. For sending via the PoliteMail Server, p...