New Articles

  1. Creating Groups

    The concepts of Regions and Business Groups provide an additional level of control and organization for your content. Region and Business Group organization limits the scope of the sharing, such that only users within the same Region and/or Bu...
  2. Campaigns and Campaign Metrics

    Campaigns are a great way to group messages, providing you with key insights and the ability to measure metrics over time.  For example, if you have multiple newsletters that you want to keep organized together, you can place them in a Campaign ...
  3. Comparison Metrics

    PoliteMail gives you the ability to compare the results of two different measured messages side by side. This allows you to determine which message had a better engagement rate, for example, or how a message was received by two different busines...
  4. How are the different Read Rates on the Metrics Report calculated?

    Below are descriptions of all the read rates, although they appear in different places on the metrics report. Note that any email viewed in the Outlook preview pane is also considered an open. Ignored = Any opened email for less than 3 secon...
  5. Checking Your Audience Size

    Get Recipient Count You can check your audience size by verifying the total number of recipients included.  Like the Preflight Test Send, this is a great tool to check before sending a measured email.  To check the recipient count of an email m...
  6. Changing the Logo on the Survey or Poll Page

    This function can be done by Admins only. When a user answers a survey or poll question, they will be brought to a separate page to view the results. You can modify this page with your company's logo or any other image. This is an Admin-only fu...
  7. Updating Metrics Reports

    Updating Metrics Reports Manually To view the metrics report for a message, navigate to POLITEMAIL > Results > Messages .   Double-click on a message to load it into the metrics report. You should see two hyperlinks at the top of the report...
  8. Understanding PoliteMail Measurement Modes

    Your browser does not support HTML5 video. PoliteMail offers three measurement (formerly known as tracking) modes: Aggregate (which measures the message), Individual and Anonymous (both of which measure the recipient). Aggregate Measurement A...
  9. Understanding Metrics

    The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click o...
  10. How To Use Appointment Measurement

    What is Appointment Measurement? Your browser does not support HTML5 video. PoliteMail’s Appointment Measurement (formerly "Appointment Tracking") allows users to use PoliteMail features in scheduling meetings in Outlook’s Calendar.  With Appo...