New Articles

  1. Integrate Web Analytics Tracking Tools with PoliteMail

    PoliteMail provides a feature which enables analytics tools such as Google Analytics, Webtrends, or Adobe Analytics to measure your email traffic by campaign. Often, these visitors will arrive at your site because of a link within an email message ...
  2. Stopping an Email Message in Progress

    Only Self-Hosted customers will be able to stop an email message in progress by stopping Mailflow. For Cloud customers, please click the Request Support button. Before Proceeding Your Server Connection must be set to Send Email via PoliteMai...
  3. Can I Update Content After an Email Has Been Sent?

    You have the ability to replace an image or link after an email has been sent.  There is no way to edit a Smart Attachment that has already been sent. You would need to resend an email with the correct Smart Attachment. However, you can edit ...
  4. Sending Outlook File Attachments

    You can send regular file attachments with PoliteMail—just use Outlook’s standard Attach File  command. You can save file attachments within templates as well. For example, if you have standard follow-up material you send as e...
  5. How do I add Content to a Template?

    Adding Content to a Template Next to the Template Sections under the Content tab are your saved Images, Links, Paragraphs, Smart Attachments, and Buttons. For an example, let’s work with Images. Clicking on the Images button will bring you t...
  6. How do I share a template with other users?

    Template Sharing You can share templates and content with the Groups you belong to. To read about how sharing works with Groups and among PoliteMail users, click here . When saving a new template, you can choose to share it by clicking on the S...
  7. Using the PoliteMail Connector on Microsoft Power Automate

    What is Power Automate? Microsoft Power Automate is a Microsoft 365 application that allows users to create automated, event-driven work processes across several different applications. PoliteMail now includes a Flow Connector, so you may automate...
  8. Using PoliteMail with Translator for Outlook To Display Messages in Multiple Languages

    PoliteMail works with the Translator for Outlook add-in to convert PoliteMail messages into different languages. You can download Translator for free from the Microsoft store by clicking here . Once the add-in has been installed, you will see a bu...
  9. Deleting Older or Unused Templates

    Deleting a Template Check if Shared As a best practice, we recommend checking if the template has been shared before deleting. Here’s how: Navigate to the POLITEAIL tab from Outlook. Select the Content drop-down menu, and choose Te...
  10. My Email is Taking Too Long to Send

    Your send may be taking a long time based on several factors. Larger distribution lists will take longer to send to. There also may be others in your organization sending at the same time. You must wait for their send to go completely through befo...