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Created On: 01/06/2021
in Troubleshooting Outlook If email is stuck in your Outbox, it could one of several possible issues outlined below. You do not have permissions to send from the address you are selecting, or you are trying to send a message using a draft created by someone else. The permi...
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Created On: 02/24/2021
in Sending PoliteMail Clearing the Global Address List (GAL) Cache In the Outlook main window, click the File menu. From the File menu, click the Options button. In the Options, click the Mail tab and scroll down to the Send Messages section. Click the Empty...
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Created On: 07/09/2019
in Troubleshooting Images Are recipients sending you screen shots of poorly laid-out emails, when you know you sent them correctly? Verify You're Not Using a Previously Sent Template First, make sure you are not using a previously sent template including a forwarded ...
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Created On: 09/18/2020
in Troubleshooting Templates Due to a limitation within Outlook, the Template pull-down menu can only display 999 results. If there are 1000 templates loaded into the content library, the Template pull-down menu will appear blank. Clearing some lesser used items out of your C...
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Created On: 01/06/2021
in Troubleshooting Outlook Not all Outlook add-ins are programmed to cooperate with, or share internal Outlook objects. Conflicts usually present themselves as certain add-in features not working, but may also result in Outlook crashing. If your message keeps getting stuck in...
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Created On: 07/17/2019
in Measuring Results PoliteMail gives you the option to export your metrics to an Excel spreadsheet. You can export selected messages or all messages. You can also choose to export the message grid or export individual message metric results. To begin, go to PoliteM...
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Created On: 07/11/2019
in Measuring Results PoliteMail gives you the ability to compare the results of two different measured messages side by side. This allows you to determine which message had a better engagement rate, for example, or how a message was received by two different business ...
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Created On: 07/11/2019
in Measuring Results Like a weather map for your email message, PoliteMail will provide a colored overlay which shows read time and click metrics visually. This data can be used to see how your readers are viewing your content, and where you should be putting key mess...
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Created On: 07/11/2019
in Measuring Results To view the metrics report for a message, navigate to POLITEMAIL > Results > Messages . Double-click on a message to load it into the metrics report. You should see two hyperlinks at the top of the report for updating and archivin...
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Created On: 07/25/2019
in Troubleshooting Messages Make sure you have Anonymous or Individual Tracking on. This will put unique tracking information into each email for each person you are sending to.