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Created On: 07/08/2019
in User Administration
You may want users to send certain communication from a shared email address, such as hr@company.com. Shared mailboxes are a feature in Outlook, but PoliteMail allows you to define who is allowed to use specific mailboxes for measured messa...
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Created On: 07/08/2019
in Troubleshooting Messages If your Exchange system allows spoofing, you can do it with PoliteMail, but generally these get blocked/rejected, as email spoofing is seen as more of a security risk than not. If you set PoliteMail to send via the Server (not the Outbox), enable tr...
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Entity Description: SentMessage captures the metric information on the message that was sent to recipients and displays the metrics in the PoliteMail -> Results -> Messages section. Properties Name Description Type Additiona...
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Created On: 07/05/2019
in User Administration Did you forget your PoliteMail password? Then this article is NOT for you! First, you will need to contact your PoliteMail Administrator for a password reset . If an Admin has reset your password, follow these steps to update it on your lo...
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With version 5.x of PoliteMail, Admins can set Global Preferences and lock them by using the padlock and globe icon next to the setting. Clicking the globe applies the setting to every user on the account by default. Clicking the padloc...
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Uploading a Video to Microsoft Stream From the Microsoft Stream home page, click on the upload button in the right-hand corner of the header. There is also an option to upload a video on the final page of the homepage carousel. After choosing...
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Created On: 07/03/2019
in Managing Lists
To delete a mailing list, go to POLITEMAIL > Lists > Mailing Lists . Check the bubble next to the list you wish to delete and click the 'Delete' button (The 'X' in version 4.9x ). You will now be given a warning asking if you are sure...
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Created On: 07/03/2019
in Managing Lists Filters are a search parameters that are used to generate a list of contacts. By using Filters, you can quickly create and manage groups of contacts. For example, you could create a list of contacts that are grouped by manager. Alternatively, you ...
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Created On: 07/03/2019
in User Administration The concepts of sharing and ownership allow you to control who can see and use the email templates you create or content you import such as images or Smart Attachments. Understanding Ownership By default, the user who creates the content is the...
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Created On: 07/03/2019
in User Administration
User Type defines the level of access and sharing the user has within the system. There are four types: SysAdmin Admin Manager User Users All All Region/Business Self only Lists All All Region/Business Self only (u...