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Created On: 07/09/2020
in Troubleshooting Metrics In some instances, a user may need to update a recipient count for aggregate sending. This usually occurs when there is an error in Getting Recipient Count. A user will notice that the metrics will only count 1 device. Manually Updating a Send Co...
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Entity Description: TemplateTheme allows the customer to use their brand themes with PoliteMail templates and fully customize the look and feel of the template with color pallets, font selection, header and footer selection, body style, and much ...
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Created On: 01/28/2022
in Measuring Results You are allowed to edit message details on already sent emails such as Tag Groups and Send Counts (Aggregate Measurement only). To edit details go to POLITEMAIL > Messages and select the message you wish to update by single-clicking on it. Now...
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Created On: 01/06/2021
in Troubleshooting Outlook Not all Outlook add-ins are programmed to cooperate with, or share internal Outlook objects. Conflicts usually present themselves as certain add-in features not working, but may also result in Outlook crashing. If your message keeps getting stuck in...
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Version 5.0: Changing this can be found under POLITEMAIL > Account > Subscription. Version 4.9+: You can use the opt-out feature either for an individual email using the drop-down on the PoliteMail button, or you can have it set so eve...
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Created On: 07/15/2019
in Managing Lists If an email message you want ends up in your spam folder by mistake, you can prevent that from happening again by adding the sender's email address or email domain to your Outlook whitelist. In Outlook 2010+ , from the Home tab click Junk, the Ju...
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Entity Description: Template entity provides users the capability to design professional looking templates that can be used and modified for totally customizable email messages. The templates are saved and can be reused in other mailings. Prope...
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*Please note the prereq script needs a minimum of 1 GB of RAM to run.* You should have received a download link for the prereq script from your Implementation Specialist. If not, email serversupport@politemail.com for the link. Copy and paste...
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This is most noticeable when you try to use the Social Advocacy feature to link to a YouTube video. When your users try to use Social Advocacy to share the link, they will be able to see the specific video on Facebook and Twitter, but not LinkedIn. ...
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Entity Description: SurveyQuestion is a preformatted entity that can be inserted into an email message to solicit a response to a question from a recipient (e.g. Yes or No, Like or Dislike, Select 1-2 or 3, etc…). Results will be found on the bot...