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Created On: 08/24/2022
in Upgrading Once your Admin requests an upgrade, a Customer Success Manager will reach out to you to schedule a scope call. During this scope call, we will discuss your upgrade options and how best to implement version 5.0. Once the upgrade begins, you c...
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Created On: 10/07/2022
in Sending PoliteMail According to Microsoft, adaptive or actionable cards must be sent to an individual and not a group. In addition, the recipient must have an account with Outlook.com or Exchange Online. Since a shared mailbox is treated as a group, Adap...
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Created On: 10/07/2022
in Upgrading Flight School Flight School is a great new way to receive training on the basics of PoliteMail so that you can make the most of what PoliteMail offers. It's online, available at any time, and works on any device! Enrollment When you up...
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Created On: 07/10/2019
in Troubleshooting Messages Your email has disappeared or has never been sent out! There could be a number of reasons why this has happened, so here are a few steps to try before you contact support. These steps can also be performed if you are having difficulties sending a ...
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Message Tags and the PoliteMail API Under SentMessages, there are three POST API calls that refer to Message Tags: GetByTag AddTag RemoveTag Below is some sample code to show how these might be used. Please note that the code below is...
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Created On: 10/31/2022
in Troubleshooting Outlook The short answer is, yes! There are a dizzying, and confusing, number of versions of Outlook, so here we'll break it down a bit. Regardless of your version of Outlook, PoliteMail Online is fully functional, with a familiar interfac...
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Created On: 02/22/2022
in Sending PoliteMail Templates PoliteMail's PageWorthy service creates custom, mobile-responsive templates and provides email production support services for our users. For customers who may need more specialized templates not easily created with the PoliteMail Builder, P...
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Sender IDs Sender ID is used to detect spoofing . A spoofed email message is modified to appear as if it originates from a sender other than the actual sender of the message. Sender ID detects spoofed email messages by using the Sender Policy Fram...
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Entity Description: UserType is the profile information about the User that is used in PoliteMail for sending tracked email and Metric information. Properties Name Description Type Additional Information ID Int32 Na...
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Entity Description: UserProfile is the profile information about the User that is used in PoliteMail for sending tracked email and Metric information. PoliteMail also defines the User a Role in the system and level of access and sharing the user...