New Articles

  1. How to Unlock Users

    Unlocking a User If a user locks their account from entering an incorrect password too many times, follow the steps below: 1. Go to POLITEMAIL > Account > Users. 2. If the user is locked out, the Require Password Reset ('Enabled' in Vers...
  2. I am getting an invalid credential error, what do I do to fix this?

    Invalid Credential Error In order to resolve this issue, try clearing the Internet cache and restarting Outlook. ...
  3. Resetting Passwords

    If you are a PoliteMail Admin and using Password Authentication as a login method, you have the ability to assign password resets to users. If you are a User or Manager, please contact your Administrator for further assistance. If you use S...
  4. Manually Opting-Out Contacts from Mailing Lists

    You can choose to manually opt-out Contacts. Once you have changed their status to Opt-Out, they will be opted-out of all mailing lists within PoliteMail. This is useful if you have a Contact that is a member of several mailing lists that you don’t ...
  5. API / UserType

    Entity Description: UserType is the profile information about the User that is used in PoliteMail for sending tracked email and Metric information. Properties Name Description Type Additional Information ID Int32 Na...
  6. Fixing Text Wrapping with PageWorthy Templates

    PoliteMail's PageWorthy custom templates use text wrapping rather than aligning the text in its own table. This may cause an issue when using PoliteMail's Add Image feature where the text appears below the image rather than wrapped beside it. Fo...
  7. Using Bulk Update to Change Multiple Fields in a List

    The Bulk Update feature in PoliteMail allows you to choose multiple columns within a List and add or change them to one common value. This allows for quick editing within Lists. 1.  Go to  POLITEMAIL > Lists >  Mailing Lists 2.  Click on the...
  8. My images show as the wrong size or are not lining up

    Are recipients sending you screen shots of poorly laid-out emails, when you know you sent them correctly? Verify You're Not Using a Previously Sent Template First, make sure you are not using a previously sent template including a forwarded emai...
  9. API / UserProfile

    Entity Description: UserProfile is the profile information about the User that is used in PoliteMail for sending tracked email and Metric information. PoliteMail also defines the User a Role in the system and level of access and sharing the user...
  10. Template Pull-Down Menu Not Showing Templates

    Due to a limitation within Outlook, the Template pull-down menu can only display 999 results. If there are 1000 templates loaded into the content library, the Template pull-down menu will appear blank. Clearing some lesser used items out of your C...