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Entity Description: Template entity provides users the capability to design professional looking templates that can be used and modified for totally customizable email messages. The templates are saved and can be reused in other mailings. Prope...
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*Please note the prereq script needs a minimum of 1 GB of RAM to run.* You should have received a download link for the prereq script from your Implementation Specialist. If not, email serversupport@politemail.com for the link. Copy and paste...
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This is most noticeable when you try to use the Social Advocacy feature to link to a YouTube video. When your users try to use Social Advocacy to share the link, they will be able to see the specific video on Facebook and Twitter, but not LinkedIn. ...
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Entity Description: SurveyQuestion is a preformatted entity that can be inserted into an email message to solicit a response to a question from a recipient (e.g. Yes or No, Like or Dislike, Select 1-2 or 3, etc…). Results will be found on the bot...
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Created On: 06/27/2019
in Troubleshooting Metrics You've sent a PoliteMail message. Now, when you check your metrics report, it’s only displaying metrics for some of your contacts. This usually happens when your contacts have different owners. When you import a list, or manually update an exist...
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Created On: 07/25/2019
in Troubleshooting Messages Make sure you have Anonymous or Individual Tracking on. This will put unique tracking information into each email for each person you are sending to.
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Entity Description: SurveyAnswer results will be found on the bottom of the metrics reports page. Multiple survey answers will appear on the same metrics page. Properties Name Description Type Additional Information ID In...
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PoliteMail does not offer a table function, but Outlook does. Go to Outlook > Insert and choose the Table command. Within the table you create with Outlook, you could insert PoliteMail elements such as Smart Attachments or links and track them. ...
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Entity Description: SurveyAllowedAnswer allows the email recipient/survey respondent to view the results of the survey upon submitting the vote or selection. Properties Name Description Type Additional Information ID Int3...