New Articles

391. Not all contacts are showing up in a Metrics report

     Created On: 06/27/2019 in Troubleshooting Metrics
     You've sent a PoliteMail message. Now, when you check your metrics report, it’s only displaying metrics for some of your contacts. This usually happens when your contacts have different owners. When you import a list, or manually update an exist...

392. I cannot insert custom fields into my messages.

     Created On: 07/25/2019 in Troubleshooting Messages
     Make sure you have Anonymous or Individual Tracking on. This will put unique tracking information into each email for each person you are sending to.

393. API / SurveyAnswer

     Created On: 07/08/2019 in Reference Material API Information
     Entity Description: SurveyAnswer results will be found on the bottom of the metrics reports page. Multiple survey answers will appear on the same metrics page. Properties Name Description Type Additional Information ID In...

394. Adding a Table to a New Email Message

     Created On: 03/02/2021 in Sending PoliteMail PoliteMail Message Tools
     PoliteMail does not offer a table function, but Outlook does.  Go to Outlook > Insert and choose the Table command. Within the table you create with Outlook, you could insert PoliteMail elements such as Smart Attachments or links and track them. ...

395. Syncronym Manual

     Created On: 10/31/2019 in Reference Material Documentation

396. API / SurveyAllowedAnswer

     Created On: 07/08/2019 in Reference Material API Information
     Entity Description: SurveyAllowedAnswer allows the email recipient/survey respondent to view the results of the survey upon submitting the vote or selection. Properties Name Description Type Additional Information ID Int3...

397. Horizontal line shows on some messages

     Created On: 10/28/2019 in Troubleshooting Messages
     There is a known Outlook bug where certain combinations of font size and font family will trigger a rendering error that’s creates a 1px horizontal line of the email background color to appear. This bug appears most often at the bottom of the table ...

398. Geographic Location Data

     Created On: 07/11/2019 in Measuring Results
     PoliteMail will convert recipient IP address information into geographic data, so you may view a map of your open and click interactions. This map view enables drill-down to a state-level view (city-level view in Version 4.9x ). To see the...

399. API / Survey

     Created On: 07/08/2019 in Reference Material API Information
     Entity Description: Survey is a Q&A control that allows for Surveys such as 5 star ratings, mood type, yes or no, and multiple choice selections. The results for the Survey are found on the bottom of the metrics report section. Properties ...

400. Which Versions of Outlook Does PoliteMail Support?

     Created On: 04/16/2020 in Getting Started Frequently Asked Questions
     PoliteMail supports Outlook 2013 - 2019 as well as Outlook 365.

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