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Due to a limitation within Outlook, the Template pull-down menu can only display 999 results. If there are 1000 templates loaded into the content library, the Template pull-down menu will appear blank. Clearing some lesser used items out of your C...
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Created On: 04/17/2020
in Sending PoliteMail In PoliteMail 5.0, the PoliteMail Panel is called "Interactions." You can monitor how many people are opening your email in near real-time, as well as get information such as Response type from your recipients and what kind of actions were tak...
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Created On: 07/25/2019
in Troubleshooting Outlook Resolving Display Issues This issue is very often related to the text scaling setting on your machine. If your text scaling is over 100%, pictures will look fine in the draft but when sent they appear differently. When creating templates, it’s ...
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Created On: 07/15/2019
in Managing Lists For Syncronym users, you can create a mailing list based off of the custom fields your Administrator has designated. Go to PoliteMail > Lists > Mailing Lists Select the list you want to filter. Then go to New > Filtered List . A window app...
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All PoliteMail products are subject to U.S. Export Control Regulations. Below is the list of Export Control Classification Numbers (ECCNs) for the current releases of PoliteMail Software products. Product: PoliteMail for Outlook, PoliteMail Server...
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Entity Description: User is the information about the User that is used in PoliteMail for sending email and Metric information. PoliteMail also defines the User a Role in the system and level of access and sharing the user has within the system....
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Created On: 07/09/2020
in Troubleshooting Metrics In some instances, a user may need to update a recipient count for aggregate sending. This usually occurs when there is an error in Getting Recipient Count. A user will notice that the metrics will only count 1 device. Manually Updating a Send Co...
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Entity Description: TemplateTheme allows the customer to use their brand themes with PoliteMail templates and fully customize the look and feel of the template with color pallets, font selection, header and footer selection, body style, and much ...
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Created On: 01/28/2022
in Measuring Results You are allowed to edit message details on already sent emails such as Tag Groups and Send Counts (Aggregate Measurement only). To edit details go to POLITEMAIL > Messages and select the message you wish to update by single-clicking on it. Now...
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Created On: 01/06/2021
in Troubleshooting Outlook Not all Outlook add-ins are programmed to cooperate with, or share internal Outlook objects. Conflicts usually present themselves as certain add-in features not working, but may also result in Outlook crashing. If your message keeps getting stuck in...