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Created On: 07/16/2019
in User Administration This procedure is for On-Premise clients only. If you are a Cloud customer, your initial Administrator will be created by our team upon implementation. Once PoliteMail Server is installed and configured, you will need to create the initial Admin...
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Created On: 07/15/2019
in Managing Lists Contacts To view your list of all undeliverables, select POLITEMAIL> Lists > Undeliverable. PoliteMail manages undeliverable email for you automatically. It removes any undeliverable messages from your Inbox, places them into the Undeliverables folde...
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If Outlook unexpectedly quits, it may restart and automatically disable add-ins. For example, you leave Outlook running overnight and Windows does an auto-update and restarts your system. When the PoliteMail add-in is disabled, you will not seen any...
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Created On: 03/03/2021
in Managing Lists Contacts Go to PoliteMail > Lists > Mailing Lists. Double-click on the mailing list you want to export the contacts from. Now go to Actions > Export All. By default, PoliteMail will export everything that is displayed on the list. ...
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Created On: 03/02/2021
in Managing Content Deleting Content Items This procedure applies to deleting Images, Smart Attachments, Templates, Paragraphs, or Links. Go to POLITEMAIL > Content and choose which content you wish to delete. Once the data grid opens, select the Content Item ...
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Due to a limitation within Outlook, the Mailing list pull-down menu can only display 999 results. If there are 1000 lists loaded into the content library, the Mailing List pull-down menu will appear blank. Clearing some lesser used items out of your...
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Created On: 03/02/2021
in Troubleshooting Messages Your send may be taking a long time based on several factors. Larger distribution lists will take longer to send to. There also may be others in your organization sending at the same time. You must wait for their send to go completely through befo...
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Created On: 07/15/2019
in Managing Lists If using Individual Measurement Mode, you can create follow-up mailing lists. Select the Results button for the email that you want to create a follow-up list for. Let’s say you want to send a follow-up email to the recipients who didn’t open t...
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Created On: 07/15/2019
in Managing Lists Contacts PoliteMail gives you the option to assign a Category to your contacts. You can either assign a Category when you import a mailing list, or edit it from the Contacts tab. Categories are accessed by going to PoliteMail > Settings > Categories...
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When sending to PoliteMail Mailings lists, or local Outlook distribution groups, Outlook utilizes it’s Address Book service to validate the list and access members of the list. When a list goes into the Outlook To: field, it should appear like: [+...