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Microsoft Outlook allows you to add multiple Microsoft Exchange accounts to the same profile. This may cause some errors and unexpected behavior. Please visit this Microsoft article for an explanation of these errors. ...
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Created On: 07/25/2019
in Sending PoliteMail Campaigns Go to Results > Messages . Click on the messages you want included in a Campaign. After the messages are highlighted, click on Actions > Add to Campaign ...
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Created On: 07/15/2019
in Managing Content Once you’ve uploaded or created a mailing list, or are viewing any other list of content items, campaigns, etc., PoliteMail gives you a number of options to customize and display the list information. You can use the Search feature to search ...
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Connecting to an Exchange Server PoliteMail Server, whether internally installed or cloud-hosted, may be connected to deliver email direct to your Exchange Server. This is ideal for internal employee communications, as well as for keeping all email...
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Created On: 07/03/2019
in User Administration Unlocking a User If a user locks their account from entering an incorrect password too many times, follow the steps below: 1. Go to POLITEMAIL > Account > Users. 2. If the user is locked out, the Require Password Reset ('Enabled' in Vers...
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Version 5: Please submit a case to we can access your account and look it up for you. Version 4.5+: When viewing your profile, your administrator will display on the bottom row. If your user role is Administrator, or you are unab...
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Invalid Credential Error In order to resolve this issue, try clearing the Internet cache and restarting Outlook. ...
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Created On: 07/16/2019
in User Administration If you are a PoliteMail Admin and using Password Authentication as a login method, you have the ability to assign password resets to users. If you are a User or Manager, please contact your Administrator for further assistance. If you use S...
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Created On: 07/15/2019
in Managing Lists Contacts You can choose to manually opt-out Contacts. Once you have changed their status to Opt-Out, they will be opted-out of all mailing lists within PoliteMail. This is useful if you have a Contact that is a member of several mailing lists that you don’t ...
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Entity Description: UserType is the profile information about the User that is used in PoliteMail for sending tracked email and Metric information. Properties Name Description Type Additional Information ID Int32 Na...