New Articles

  1. Editing a Contact's Record

    When you create a contact in PoliteMail, you can access and edit their record. Navigate to POLITEMAIL> Lists > Contacts.   If you are using PoliteMail online, go to the  Navigation Pane > Lists > Contacts. Click on the contact that you want ...
  2. Not everyone on a distribution list received my message

    You've sent a measured message and not all the recipients on the distribution list have received it. You may also notice contacts missing in the metrics report. This usually requires a Support ticket so we can expand your list and see where the disc...
  3. I Can't Login or Connect to the PoliteMail Server

    If you are an On-Premise/Self-Hosted client, you will need to contact your IT department regarding your PoliteMail credentials.  If you are using Single Sign-On as a method of authentication, you will need to contact your IT department regardi...
  4. Message has disappeared or not sending

    Your email has disappeared or has never been sent out! There could be a number of reasons why this has happened, so here are a few steps to try before you contact support. These steps can also be performed if you are having difficulties sending a ...
  5. Import Contacts Field Empty When Importing Lists

    First, make sure you are importing a .CSV file and not an Excel file (.xls). This error pops up when PoliteMail can not find any data in the headers. When you create the CSV file, or import from Exchange, you are required to have a header that ha...
  6. Deleting and Removing Contacts

    As a best practice, we recommend that the contact is no longer actively collecting metrics before you delete it. Once you delete a contact, you lose all metrics that contact has collected. Removing a contact will delete that contact from a sin...
  7. Download PoliteMail's Free API List Comparison Tool

    This free tool is intended to help with contact management by comparing lists. Watch the tutorial video and download the .exe program at the bottom of this article. ...
  8. Using PoliteMail with Translator for Outlook To Display Messages in Multiple Languages

    PoliteMail works with the Translator for Outlook add-in to convert PoliteMail messages into different languages. You can download Translator for free from the Microsoft store by clicking here . Once the add-in has been installed, you will see a bu...
  9. Creating the Admin User

    This procedure is for On-Premise clients only. If you are a Cloud customer, your initial Administrator will be created by our team upon implementation. Once PoliteMail Server is installed and configured, you will need to create the initial Admin...
  10. Exporting and Deleting Undeliverables

    To view your list of all undeliverables, select  POLITEMAIL> Lists > Undeliverable. PoliteMail manages undeliverable email for you automatically. It removes any undeliverable messages from your Inbox, places them into the Undeliverables folde...