New Articles

  1. Assigning a Category to a Contact

    PoliteMail gives you the option to assign a Category to your contacts. You can either assign a Category when you import a mailing list, or edit it from the Contacts tab. Categories are accessed by going to PoliteMail > Settings > Categories...
  2. My Mailing List Name Won’t Validate in the To: Field

    When sending to PoliteMail Mailings lists, or local Outlook distribution groups, Outlook utilizes it’s Address Book service to validate the list and access members of the list. When a list goes into the Outlook To: field, it should appear like: [+...
  3. Using Exchange Web Services (EWS) Cache for Fast Expand

    When PoliteMail sends to (or counts via Get Recipient Count) an Exchange distribution group/list, it expands the list membership using Exchange Web Services (EWS). Depending on the list size and how busy Exchange is at the moment, this might take te...
  4. Campaigns Has No Sends Processed

    You will receive this message when creating a Campaign from an Account Report. The Archive Service creates and Campaign and links the messages. The process may take some time depending on what you have set for your  Archiving time . Most organizati...
  5. Create an Allowed List of Email Addresses

    PoliteMail allows you to enforce which email addresses users can send PoliteMail-measured messages from. Once an address has been added to the allowed list, every user that has permission to send from that address may send measured messages. For ...
  6. How do I add a Button to PoliteMail?

    Adding a Button to a Measured Message In the PoliteMail Builder, you can access a variety of buttons content by navigating to Menu > Content > Buttons . To add a button to your message, place the cursor where the button should go. Then drag the...
  7. PoliteMail is Unable to Add the Watch Folder at this time

    If you receive an error message regarding a watch folder, it is usually related to a shared mailbox. Go to PoliteMail > Account Settings > Preferences. Scroll down to Monitor Other Inboxes. Select the secondary Inbox folder and click R...
  8. How To Control Who Can Send to a Distribution Group

    To handle large Distribution Lists: You could hide these lists from the Global Address Lists, but synchronize them using Syncronym, and just the PoliteMail users would have access to these lists (and be able to create their own targeted lists), us...
  9. My Email is Stuck in the Outbox

    If email is stuck in your Outbox, it could one of several possible issues outlined below. You do not have permissions to send from the address you are selecting, or you are trying to send a message using a draft created by someone else. The permi...
  10. List Operations

    PoliteMail provides you with several tools to organize your lists. Please be advised that these only apply to PoliteMail lists . Click Lists > Mailing Lists from the PoliteMail toolbar. Select/check the list name(s) you want to work with. Us...