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Created On: 03/02/2021
in Managing Content Deleting Content Items This procedure applies to deleting Images, Smart Attachments, Templates, Paragraphs, or Links. Go to POLITEMAIL > Content and choose which content you wish to delete. Once the data grid opens, select the Content Item ...
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Due to a limitation within Outlook, the Mailing list pull-down menu can only display 999 results. If there are 1000 lists loaded into the content library, the Mailing List pull-down menu will appear blank. Clearing some lesser used items out of your...
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Created On: 07/12/2019
in Sending PoliteMail Templates Deleting a Template Check if Shared As a best practice, we recommend checking if the template has been shared before deleting. Here’s how: Navigate to the POLITEAIL tab from Outlook. Select the Content drop-down menu, and choose Template...
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Created On: 03/02/2021
in Troubleshooting Messages Your send may be taking a long time based on several factors. Larger distribution lists will take longer to send to. There also may be others in your organization sending at the same time. You must wait for their send to go completely through befo...
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After receiving the license file from your account manager, you will now be able to install the license. The file you received should end in “.license”. Save the file somewhere you can easily find it (Example: Desktop). Open the PoliteMail Serve...
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Created On: 07/15/2019
in Managing Lists If using Individual Measurement Mode, you can create follow-up mailing lists. Select the Results button for the email that you want to create a follow-up list for. Let’s say you want to send a follow-up email to the recipients who didn’t open t...
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Created On: 07/15/2019
in Managing Lists Contacts PoliteMail gives you the option to assign a Category to your contacts. You can either assign a Category when you import a mailing list, or edit it from the Contacts tab. Categories are accessed by going to PoliteMail > Settings > Categories...
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When sending to PoliteMail Mailings lists, or local Outlook distribution groups, Outlook utilizes it’s Address Book service to validate the list and access members of the list. When a list goes into the Outlook To: field, it should appear like: [+...
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When PoliteMail sends to (or counts via Get Recipient Count) an Exchange distribution group/list, it expands the list membership using Exchange Web Services (EWS). Depending on the list size and how busy Exchange is at the moment, this might take te...
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Created On: 02/03/2022
in Troubleshooting Messages You will receive this message when creating a Campaign from an Account Report. The Archive Service creates and Campaign and links the messages. The process may take some time depending on what you have set for your Archiving time . Most organizati...