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How to Use Message Tagging

Created On: 09/19/2019 in Sending PoliteMail PoliteMail Settings

Message Tagging Message Tagging is primarily used to sort and organize message results. You can then get metrics for messages sorted by Message Tagging. You can search and filter by a tag, and you can be automatically reminded to tag messages bef...
How to Use the PoliteMail Builder

Created On: 09/19/2019 in Sending PoliteMail Templates

Instructions on using the Template Builder on versions older than 4.91 may be found here . PoliteMail version 5.1 has an all-new Builder for PoliteMail Online ! Details may be found here . What is The PoliteMail Builder? Your browser ...
Override Word Count

Created On: 09/19/2019 in Getting Started Preferences / Settings

Word count is used to determine reading times, reading ease and grade level in the metrics grid. If using Open Visibility, word count also helps determine the estimated reading time displayed. For emails in multiple languages, the word count may...
Can I recall an email?

Created On: 07/25/2019 in Sending PoliteMail

The recall function does not work with PoliteMail as the way sending is performed is completely different than how that function operates. To "recall" a message you will need to stop mail flow and clear the emails out of the queue. This can be p...
When I delete an email in Scheduled Sends, will the email still go out?

Created On: 07/25/2019 in Sending PoliteMail Campaigns

No. To delete a scheduled send, go to PoliteMail > Campaigns > Scheduled Sends. Click on the message you want to delete. Click the X button next to "Actions" to delete the Scheduled Send. You can also disable a send if you need to stop it. Ple...
How do I do a password reset for users?

Created On: 07/25/2019 in Getting Started Frequently Asked Questions

Password Resets This feature is for Admins only, and does not apply to SSO instances of PoliteMail. SSO users will need to contact their Administrator. Go to Outlook > PoliteMail > Settings > Users. Click on the user you are looking to u...
How do I transfer data to a new user without losing information?

Created On: 07/25/2019 in Getting Started Frequently Asked Questions

In order to transfer to a new user without losing their information, you will want to follow the instruction in this article: Adding, Replacing, Migrating, and Deleting Users . ...
My PoliteMail Toolbar has disappeared from Outlook; how do I get it back?

Created On: 07/25/2019 in Troubleshooting Outlook

To get the PoliteMail Toolbars back you will want to follow these steps: PoliteMail Is Missing
How do I send from a different email address?

Created On: 07/25/2019 in Getting Started Frequently Asked Questions

Outlook for the Desktop: Compose a new email and click on Options > From. PoliteMail Online: Click the 'From' link in the upper right. PoliteMail for Outlook 365: Compose a new email, click on the ... button to view optio...
My Outlook keeps crashing and is saying it is due to a PoliteMail issue, how do I fix this?

Created On: 07/25/2019 in Troubleshooting Outlook

Try repairing your Outlook data file ...