New Articles

  1. Best Practices for The PoliteMail Builder

    Learn recommend tips or practices to use the PoliteMail Builder most effectively.
  2. PoliteMail Ideas Portal

    PoliteMail Ideas Portal If you are using PoliteMail for the Outlook Desktop, you will see an Ideas Portal button in the PoliteMail ribbon.  You can click this button to be directed to our idea submission site.  In PoliteMail Online, you ca...
  3. How do I Import my own HTML file to make a Template?

    Import custom HTML templates into PoliteMail or Outlook, edit in the email body, and save for future use—no Builder required.
  4. How to Enable and Disable O365 Measurement

    Improve email tracking accuracy on iOS and macOS devices with O365 Measurement for PoliteMail. Learn how to overcome open rate inflation caused by Apple Mail Privacy Protection and configure non-image-based metrics for reliable, actionable insights.
  5. How to Use Suppress Auto-Replies

    Learn how to use PoliteMail’s Suppress Auto-Replies feature to reduce mailbox congestion by blocking out-of-office replies, auto-responses, and soft bounce reports in both Outlook for the Desktop and PoliteMail Online.
  6. Removing Emails From Campaigns

    Learn how to remove messages from a Campaign in just a few steps.
  7. Adding a Table to a New Email Message

    PoliteMail doesn’t offer a table tool, but Outlook does. Insert tables in Outlook and add trackable PoliteMail elements, or use table images for static, non-interactive content.
  8. Changing User Roles

    Please note that only Admins can perform this function, and only if SSO is NOT enabled.  If SSO is enabled, all user roles are pulled from the source; changes to users must be made at the source level (Entra ID, etc). If you want to change a ...
  9. How to Clear the Global Address List (GAL) Cache

    Learn how to clear the Global Address List (GAL) cache in Outlook.
  10. Who is my Administrator?

    Get help accessing your account based on your version: find your administrator in your profile for Version 4.5+, or submit a support case if you can't log in or use Version 5.