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  1. PoliteMail User Guides

    PoliteMail 5.3 User Guide.pdf This User Guide covers the basics and how to get started with PoliteMail for all interfaces: the desktop COM Add-In, PoliteMail Online, or PoliteMail for Microsoft 365. Older Versions PoliteMail 5.2 User Gui...
  2. What is the Benchmark feature?

    Go to POLITEMAIL > Results > Messages .   Version 5.0:  Select a message and click Email Metrics. Version 4.9x:   Double-click on a message to view it, then click the Benchmark link. Comparing to your Company Average in the M...
  3. How does Segmentation work?

    Segmentation You may often want to break down a Metrics Report by various segments, such as state, department, employee type, etc, beyond the Business and Region fields.   For example, you have 2 different distribution lists covering the North an...
  4. Adding Video to a Message Updated

    Adding Video to a Message Because your message can be sent to thousands of recipients and thus create a very large process time for the server, videos are not uploaded; your video needs to reside somewhere that is accessible via URL. O...
  5. Are there any PageWorthy sample templates?

    PageWorthy offers custom, mobile-friendly PoliteMail templates with branding support—ideal for users needing advanced designs beyond the Builder.
  6. User Links vs Saved Links

    Links set up through the Insert Hyperlink feature (either by right-clicking or from the Ribbon) from the Compose Message window in Outlook are saved  links (1) , whereas links created or added via the PoliteMail Builder or the content data grid...
  7. Email Reach, Email Readership, and Email Engagement

    You will find metric reports of Reach, Readership, and Engagement in all Campaign and Account Reports (Admin-only feature). Email Reach Email Reach is defined as the percent of your audience that have received and opened your message a...
  8. Create an Allowed List of Email Addresses

    Manage which email addresses can send PoliteMail-measured messages by adding approved addresses. Learn how administrators set permissions and users request access for compliant, secure email communication.
  9. What version of PoliteMail do I have?

    Learn how to find your PoliteMail version across Outlook Desktop, M365, and online platforms. Step-by-step instructions help you quickly locate version details and request support emails with configuration information.
  10. Recommended Subject Lines and Ai/B Test

    Use PoliteMail's Ai/B feature to improve your email subject lines. Get AI-recommended alternatives or compare two subject lines to predict which will drive more opens.