Updated Articles

  1. PoliteMail Free Trial vs. PoliteMail Pilot Program

    PoliteMail offers a free trial download which allows you to send 100 tracked email messages with Aggregate Measurement Mode through the Outlook Outbox. This enables you to experience the product inside of Outlook, and get a feel for how simple it is...
  2. How to set-up an Exchange Service Account

    An Exchange Service account provides the login credentials and access for the PoliteMail Server to talk to Exchange EWS to expand dynamic distribution lists. The service account can be set-up either with Exchange Management console or using Entra...
  3. How do I add a bookmark in an Outlook email?

    Inserting a Bookmark in Outlook In Outlook, the Bookmark feature can help you find or skip to a specific place at ease without scrolling through large blocks of text. Bookmarks are not trackable by PoliteMail as PoliteMail only tracks external link...
  4. Can Smart Attachments be searchable by Google or another search engine?

    Indexing of Smart Attachments Generally, Smart Attachments (or any attachment for that matter) were not indexed (scanned by search engines) if a bit of embedded text (robots.txt) was included (more information can be found here ).  In September o...
  5. How do I resize images in Paint and Paint 3D?

    It is recommended to resize your images before importing into PoliteMail. While the PoliteMail Builder will automatically resize images based on width, this can cause your text or image to move within your template, or for your image to appear stret...
  6. HTML Personalization Via Importing a Custom Field

    Click here for version 4.9 instructions. Enable HTML Personalization PoliteMail gives you the option to import a customized field with HTML code from a .csv file and have this field appear as a Personalization option in your PoliteMail email m...
  7. Removing Emails From Campaigns

    Click on Campaigns > Campaigns ( Results > Campaigns in v4.9 ). Double-click on the Campaign you want to remove the message from. Version   5:   A list of all messages in the Campaign shows. Click the one you want to remove, then ...
  8. Checking Your Audience Size

    Get Recipient Count You can check your audience size by verifying the total number of recipients included.  Like the Preflight Test Send, this is a great tool to check before sending a measured email.  To check the recipient count of an email m...
  9. PoliteMail Administrator Guides

    Version 5 has new Documentation! The PoliteMail 5.0 Admin Guide.pdf covers the basic setup and usage of PoliteMail for an Administrator, such as setting up users, a list of all settings, importing lists, etc. The Admin Guide covers all interf...
  10. What do the different Send Statuses mean?

    Send Status The Scheduled Sends window now displays icons that indicate the current status of each message.  This replaces automated email notifications, which can be a distraction and are quickly outdated. Use Case:  If a user needs to cancel...