Updated Articles | Page 17

Templates Or Messages Not Holding Font Styling

Last Updated: 06/20/2025 in Troubleshooting Messages

If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions such as font size, bold/italic or font color may not hold within your templates or email messages. These same messages may view as revised on sy...
How do I send an email from a different or shared email address?

Last Updated: 06/19/2025 in User Administration

You may want users to send certain communication from a shared email address, such as hr@company.com. Shared mailboxes are a feature in Outlook, but PoliteMail allows you to define who is allowed to use specific mailboxes for measured messa...
Creating Groups

Last Updated: 06/19/2025 in User Administration

The concepts of Regions and Business Groups provide an additional level of control and organization for your content. Region and Business Group organization limits the scope of the sharing, such that only users within the same Region and/or Bu...
Exporting Mailing Lists

Last Updated: 06/19/2025 in Managing Lists

PoliteMail lets you export your mailing lists to Excel or as a .csv file for easy research!
Can I compare more than two messages?

Last Updated: 06/19/2025 in Measuring Results

Discover the new Multi-Compare feature in version 5.05 and above—easily compare multiple Metrics Reports side-by-side, sort and customize your data view, and manage selection limits for streamlined reporting and analysis.
How do I get started and log into PoliteMail?

Last Updated: 06/18/2025 in Getting Started Frequently Asked Questions
PoliteMail User Guides

Last Updated: 06/18/2025 in Reference Material User and Administrator Guides

PoliteMail 5.3 User Guide.pdf This User Guide covers the basics and how to get started with PoliteMail for all interfaces: the desktop COM Add-In, PoliteMail Online, or PoliteMail for Microsoft 365. Older Versions PoliteMail 5.2 User Gui...
Invitation from a shared calendar doesn't look like it sent

Last Updated: 06/16/2025 in Troubleshooting Metrics

Situation: You send a calendar invite from a shared calendar to a PoliteMail list. Although the invitation does appear in the recipient's inbox, it looks like a regular email message - there is no meeting information, and there are no Accep...
Where can I find a list of PoliteMail features by version?

Last Updated: 06/13/2025 in Upgrading

PoliteMail Features by Version Category Feature Description Version System and Security Single Sign-On Gain automatic PoliteMail user account management based on your company’s own Office365 identity and active directory s...
Where can I find the latest release notes for PoliteMail?

Last Updated: 06/12/2025 in Upgrading

Release Notes Release: 5.30.5324.4650 Updates With This Release Improvements ONLINE Beefree is now supported as an alternate editor alongside the existing PoliteMail Builder, with full support for templates, personalization, pre...