Updated Articles

  1. Where can I get detailed security information to provide to our Security team for review?

    When you schedule your upgrade, you will be receiving updated technical and implementation documentation. If you need this documentation sooner, please contact your Customer Success Manager.
  2. Can we remove the desktop add in after we upgrade to PoliteMail 5.0?

    Yes, you can choose to use PoliteMail entirely online.
  3. Does the new upgrade will affect Outlook performance?

    Yes!  PoliteMail for Desktop is much faster and more efficient.
  4. Do existing customers have immediate access PoliteMail online upon release?

    Yes!
  5. Does Syncronym work with PoliteMail online?

    Yes!
  6. Is the Online version backwards compatible with the Desktop version?

    Yes. You will receive a notification that your desktop application needs to be updated.
  7. Are all of the 5.0 features available for on-premise clients? Would PoliteMail online work if the PoliteMail server is on-prem?

    Yes, the upgrade is available for both Cloud and on-premise customers. We have some more configuration options available with 5.0, which can be discussed during your scope call.
  8. Do we get 5.0 with our existing contract or do we have to pay/sign a new agreement to use it?

    PoliteMail version 5.0 is a free upgrade. You do not need to sign any new agreements and an Admin can request an upgrade at any time.
  9. Installing WebView2

    Installing WebView2 with PoliteMail Webview2 is supported with PoliteMail version 4.958+  Install WebView2 Runtime Edit Registry on desired client Computer\HKEY_CURRENT_USER\Software\VB and VBA Program Settings\Salestream\Config Right Click C...
  10. Quick Start Guide for PoliteMail Version 5