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Last Updated: 08/18/2022
in Measuring Results PoliteMail gives you the ability to compare the results of two different measured messages side by side. This allows you to determine which message had a better engagement rate, for example, or how a message was received by two different business ...
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Last Updated: 08/18/2022
in Measuring Results PoliteMail gives you the option to export your metrics to an Excel spreadsheet. You can export selected messages or all messages. You can also choose to export the message grid or export individual message metric results. To begin, go to PoliteM...
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Last Updated: 08/18/2022
in Troubleshooting Templates The Outlook editor will leave small spaces on the sides of some elements as handles or grab-edges. These extra pixels may cause your email not to display perfectly within the editor—but, when sent, these handle pixels will not be displayed wit...
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Last Updated: 08/18/2022
in Troubleshooting Messages The typical behavior of the Office 365 Group (without measurement) is that if the sender is in the same group, then the sender won’t receive the message but other members of the Group will. All the combinations of measurement and server sendi...
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Last Updated: 08/18/2022
in Troubleshooting Messages Outlook and Word use an unusual method to create bullet lists, so when those lists are converted to HTML, they often display strangely. The best option is NOT to use the Outlook/Word controls to create a bullet list, rather, start by pasting in sta...
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Last Updated: 08/18/2022
in Sending PoliteMail If using Office 2016+, one option is to use Microsoft Print to PDF. Go to File > Print and choose Microsoft Print to PDF. You will then be prompted to save the output as a PDF file. If this option is not available to you, here is another wa...
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Last Updated: 08/18/2022
in Troubleshooting Images When you send an Outlook email with more than 250KB of images to a iPhone, the iPhone email app will treat all images over that as file attachments, displaying them at the bottom of the email message when downloaded. When you paste images into an O...
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Last Updated: 08/18/2022
in Troubleshooting Images Due to a limitation within Outlook, the Add Image pull-down menu can only display 999 results. If there are 1000 images loaded into the content library, the Add Image pull-down menu will appear blank. Clearing some lesser used items out of your Cont...
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Last Updated: 08/18/2022
in Troubleshooting Images If you are using a PoliteMail template and images are not scaling while the text and table are, you can use the mo_re100% fix that allows the images to scale with text and table. Right click the image and click Edit Alt Text (format picture in ...
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Last Updated: 08/18/2022
in Sending PoliteMail If the images you place into a PoliteMail message are getting delivered as attachments, or your emails (file size) are too large and are taking too long to send, Outlook may be automatically embedding all images. When you paste images into an Outlo...