Updated Articles

  1. Are there more Template options in v5.0 that wrap text?

    We have added more template options, but PoliteMail must conform to the limitations of Outlook in order to make the email mobile-responsive.
  2. Can we change the preview header text in PoliteMail Online?

    Not at this time..
  3. Do column settings save, or do you have to adjust each time?

    Column settings save. For example, if you choose to display the Image Size column, this column will appear every time you open the images data grid.
  4. Can we limit the measurement modes people can use in PoliteMail Online?

    Yes, Admins will have the ability to limit Measurement Modes.  Admins can also lock down that setting and make it global, so all users have the same Measurement Modes available to them.
  5. Are there any gaps in the new metrics features when looking at older emails?

    Older metrics reports will migrate to 5.0 with no issue; there should be no gaps in reporting or features.
  6. Will older email reports migrate to 5.0?

    Yes!
  7. Do we still need to do the back-end work preparing our internal distribution lists for use in PoliteMail?

    To import your mailing lists into PoliteMail online and PoliteMail365, you would need to make sure all distribution lists are synced up to the Cloud and that you have the Microsoft Graph application fully implemented with all permissions for the Gra...
  8. Are there any limitations to types of mailing lists you can send to with PM365 or PoliteMail online?

    It will depend on how your organization’s mailing lists are configured, but generally, you will not have access to your Exchange mailing lists when using PoliteMail online. However, you will  have access to those if you use PoliteMail365.  Distrib...
  9. If I send through PoliteMail Online, will the results from that email show in an older Outlook desktop results view?

    No. PoliteMail online is only available if you upgrade to version 5.0.  To view Results on the Desktop, the Desktop interface would also need to be upgraded to 5.0.
  10. What happens if I don't request an upgrade to 5.0?

    There will be a time when PoliteMail will not be able to support anything under version 5.0. We will contact you well before this time expires to schedule an upgrade.  Some of the security, employee privacy, and authentications will be out of date ...