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Last Updated: 08/18/2022
in Troubleshooting Images As a best practice, its recommended to use PoliteMail's Add Image feature. However, if you paste images into your email, or use Outlook’s Insert picture command, Outlook will place the images into your email as file attachments. When y...
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Last Updated: 08/18/2022
in Troubleshooting Images This usually happens if .jpg images were saved in CMYK format instead of RGB format. If you load the image into your image editing software and resave the image in RBG format, the Add Image command will work. Graphic images for email should be in w...
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Last Updated: 08/18/2022
in Troubleshooting Messages If you are having problems sending an email tracked, where after you click Send the message goes into the Drafts folder, the PoliteMail send process has failed. The Drafts folder is located in the Folder Pane on the left hand side of Outlook. Cli...
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Last Updated: 08/18/2022
in Troubleshooting Messages This is a behavior that occurs based on how the From Address is selected at time of send. When an Outlook cached Address is selected, it can sometimes fail to persist when sending email through the PoliteMail Server. For this reason, it is best to...
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Last Updated: 08/18/2022
in Troubleshooting Messages If you are using Outlook 2016 with PoliteMail you may notice that certain font style revisions such as font size, bold/italic or font color may not hold within your templates or email messages. These same messages may view as revised &nbs...
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Last Updated: 08/18/2022
in Troubleshooting Images You must have Outlook version 2016+ installed to embed images in appointments or meetings. If you have PoliteMail version 4.9 and above, you can use PoliteMail's Add Image feature to add images to your Outlook Calendar invites. ...
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Last Updated: 08/18/2022
in Troubleshooting Images First, make sure you are using PoliteMail’s Add Image feature. This will place your images into your email as an HTML reference, instead of embedding them. If, despite using the PoliteMail > Add Image command, the images are stil...
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Last Updated: 08/18/2022
in Troubleshooting Messages There is a known Outlook bug where certain combinations of font size and font family will trigger a rendering error that’s creates a 1px horizontal line of the email background color to appear. This bug appears most often at the bottom of the ...
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Last Updated: 08/18/2022
in Troubleshooting Messages Make sure you have Anonymous or Individual Tracking on. This will put unique tracking information into each email for each person you are sending to.
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Last Updated: 08/17/2022
in Troubleshooting Outlook Not all Outlook add-ins are programmed to cooperate with, or share internal Outlook objects. Conflicts usually present themselves as certain add-in features not working, but may also result in Outlook crashing. If your message keeps getting stuck in...