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This is most noticeable when you try to use the Social Advocacy feature to link to a YouTube video. When your users try to use Social Advocacy to share the link, they will be able to see the specific video on Facebook and Twitter, but not LinkedIn. ...
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Last Updated: 08/23/2022
in Managing Content Once you’ve uploaded or created a mailing list, or are viewing any other list of content items, campaigns, etc., PoliteMail gives you a number of options to customize and display the list information. You can use the Search feature to search ...
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Last Updated: 08/23/2022
in Troubleshooting Messages You will receive this message when creating a Campaign from an Account Report. The Archive Service creates and Campaign and links the messages. The process may take some time depending on what you have set for your Archiving time . Most organizati...
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Last Updated: 08/23/2022
in Managing Content Deleting Content Items This procedure applies to deleting Images, Smart Attachments, Templates, Paragraphs, or Links. Go to POLITEMAIL > Content and choose which content you wish to delete. Once the data grid opens, select the Content Item ...
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If Outlook unexpectedly quits, it may restart and automatically disable add-ins. For example, you leave Outlook running overnight and Windows does an auto-update and restarts your system. When the PoliteMail add-in is disabled, you will not seen any...
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If you are an On-Premise/Self-Hosted client, you will need to contact your IT department regarding your PoliteMail credentials. If you are using Single Sign-On as a method of authentication, you will need to contact your IT department regardi...
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Last Updated: 08/23/2022
in User Administration If you are a PoliteMail Admin and using Password Authentication as a login method, you have the ability to assign password resets to users. If you are a User or Manager, please contact your Administrator for further assistance. If you use S...
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Last Updated: 08/23/2022
in User Administration Unlocking a User If a user locks their account from entering an incorrect password too many times, follow the steps below: 1. Go to POLITEMAIL > Account > Users. 2. If the user is locked out, the Require Password Reset ('Enabled' in Vers...
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Last Updated: 08/22/2022
in User Administration This procedure is for On-Premise clients only. If you are a Cloud customer, your initial Administrator will be created by our team upon implementation. Once PoliteMail Server is installed and configured, you will need to create the initial Admin...
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Users will get a prompt when they attempt to send a tracked message to one or multiple distribution lists AND they don't have their EWS setting turned on in their client. If the user presses "no", they will receive another prompt for a Recipient C...