Updated Articles

  1. Where can I find the CSR Form?

  2. About the PoliteMail API

    The PoliteMail API is an ODATA Service using the RESTful architecture The PoliteMail Server application provides an Application Programmers Interface (API) which allows you to create programs to utilize PoliteMail functions, without the PoliteMai...
  3. How do I get a link to give to people to subscribe to Mailing Lists?

    Getting a Subscription URL to Share Getting a Subscription link allows you to send it to recipients in any message, even outside of PoliteMail or on messaging platforms such as Teams or Slack. Go to PoliteMail > Account  ( Settings  in v4.9 ) ...
  4. How does someone opt back in after they've opted out?

    Allowing a User to Opt In While you can always add an opt-out footer to your messages and customize it so that users can opt in as well, users who have opted out already will not receive those messages.  In addition, you may want to provide use...
  5. What is Syncronym?

    About Syncronym Employees change.  Whether it’s their name, status, role, location, division, or something else, it means someone in IT has to process the change to update your distribution lists.  This may not be a big deal for a smaller compan...
  6. How does Segmentation work?

    Segmentation You may often want to break down a Metrics Report by various segments, such as state, department, employee type, etc, beyond the Business and Region fields.   For example, you have 2 different distribution lists covering the North an...
  7. Segmentation Settings

    Segmentation Settings In Version 5 of PoliteMail, there are two settings which control the segmentation reports output: Segment Size (108) and Segment Limit (213). Segment Size  s ets the minimum segment size for reporting. This can be used...
  8. PoliteMail and Group Policy Objects (GPO)

    Group Policy Objects (GPOs) often apply a policy to Outlook throughout an organization to prevent web pages from being displayed within the Outlook client, to prevent bogus or unsecure links.  A GPO can also disable the Home Page tab on an Outlook...
  9. How can I perform an ALLUSERS install?

    Installing the Desktop Client for All Users Download the PoliteMail Desktop client.  They will find it at https:// /downloadpolitemail.html. Open a command prompt with Admin rights by right-clicking on the Command Prompt application and selecti...
  10. Are there some characters to avoid using in links, images, or attachments?

    Special Characters to Avoid Some special characters should not be used because they are reserved for use in HTML and thus can cause errors.  This is the case when creating Links, Images, and Smart Attachments, as the link to them will break. Avoid...