New Articles

  1. Are there any gaps in the new metrics features when looking at older emails?

    Older metrics reports will migrate to 5.0 with no issue; there should be no gaps in reporting or features.
  2. Can we limit the measurement modes people can use in PoliteMail Online?

    Yes, Admins will have the ability to limit Measurement Modes.  Admins can also lock down that setting and make it global, so all users have the same Measurement Modes available to them.
  3. Do column settings save, or do you have to adjust each time?

    Column settings save. For example, if you choose to display the Image Size column, this column will appear every time you open the images data grid.
  4. Can we change the preview header text in PoliteMail Online?

    Not at this time..
  5. Are there more Template options in v5.0 that wrap text?

    We have added more template options, but PoliteMail must conform to the limitations of Outlook in order to make the email mobile-responsive.
  6. Will select users have access to see stats for all email sends without making them an Admin?

    No. Users will only be able to see metric reports for messages they have sent. Only Admins can see stats for all email sends. If you are interested in giving select users access to emails, you may want to consider setting up Groups and assigning tho...
  7. Do all users get access to the VIP lounge, or is this just for Admins only?

    All users get access to the VIP lounge.
  8. Are there trainings or tutorials available for version 5.0?

    Yes. All upgrading and new customers will be invited to Flight School, an online, interactive training that will teach you all the new features in 5.0. Our knowledge base is also constantly updated, and we will have an e-learning course available in...
  9. What are the image sizes used in PoliteMail Templates?

    Image and Banner Dimensions A PDF reference of images sizes may be found here . PoliteMail templates are designed using a simple grid system. The max page width is set to 640pixels, which enables the page to be printed on a standard printer, an...
  10. How Do I Disable The PoliteMail Add-in?

    If you temporarily do not need the PoliteMail add-in, and do not want to go through the uninstall/reinstall process, you may disable the add-in so that Outlook doesn't load it. To Disable PoliteMail in Outlook 2010+ Go to the Outlook File me...