New Articles

  1. How do I prevent Outlook from automatically embedding images?

    If the images you place into a PoliteMail message are getting delivered as attachments, or your emails (file size) are too large and are taking too long to send, Outlook may be automatically embedding all images. When you paste images into an Outlo...
  2. Stopping an Email Message in Progress

    Only Self-Hosted customers will be able to stop an email message in progress by stopping Mailflow. For Cloud customers, please click the Request Support button. Before Proceeding Your Server Connection must be set to Send Email via PoliteMai...
  3. Will PoliteMail Work in Citrix Environments?

    Yes! Each user/seat still requires a PoliteMail for Outlook license. Users log in to their Citrix profiles, and access PoliteMail through the PoliteMail for Outlook desktop client software, which must be installed for each user. PoliteMail can pro...
  4. My Images are not scaling within Templates

    If you are using a PoliteMail template and images are not scaling while the text and table are, you can use the mo_re100% fix that allows the images to scale with text and table. Right click the image and click Edit Alt Text (format picture in ...
  5. API / Paragraph

    Entity Description: Paragraph can be used to save text (e.g. a single word, a sentence, a paragraph) in an email message and can be reused in future email messages. Paragraph can save text, hyper-links, and images for future use. Paragraph is a r...
  6. Add Image Pull-Down Menu Not Showing Images

    Due to a limitation within Outlook, the Add Image pull-down menu can only display 999 results. If there are 1000 images loaded into the content library, the Add Image pull-down menu will appear blank. Clearing some lesser used items out of your Cont...
  7. Can I Update Content After an Email Has Been Sent?

    You have the ability to replace an image or link after an email has been sent.  There is no way to edit a Smart Attachment that has already been sent. You would need to resend an email with the correct Smart Attachment. However, you can edit the S...
  8. Is PoliteMail compliant with CASL?

    Canada has adopted strict anti-spam laws for email sent to Canadian citizens which takes effect as of July 1, 2014 and differs significantly from the US CAN-SPAM law. PoliteMail versions 4 and higher are fully CASL-compliant. Unlike CAN-SPAM, the ...
  9. API / OptOut

    Entity Description: To be CAN-SPAM compliant with any commercial email message, OptOut can add an automated opt-out compliance footer to the PoliteMail email message or template. The OptOut footer is optional when sending email via a local email ...
  10. Images are not displaying correctly on an iPhone

    When you send an Outlook email with more than 250KB of images to a iPhone, the iPhone email app will treat all images over that as file attachments, displaying them at the bottom of the email message when downloaded. When you paste images into an O...