New Articles

  1. Can I Update Content After an Email Has Been Sent?

    You have the ability to replace an image or link after an email has been sent.  There is no way to edit a Smart Attachment that has already been sent. You would need to resend an email with the correct Smart Attachment. However, you can edit the S...
  2. Is PoliteMail compliant with CASL?

    Canada has adopted strict anti-spam laws for email sent to Canadian citizens which takes effect as of July 1, 2014 and differs significantly from the US CAN-SPAM law. PoliteMail versions 4 and higher are fully CASL-compliant. Unlike CAN-SPAM, the ...
  3. API / OptOut

    Entity Description: To be CAN-SPAM compliant with any commercial email message, OptOut can add an automated opt-out compliance footer to the PoliteMail email message or template. The OptOut footer is optional when sending email via a local email ...
  4. Images are not displaying correctly on an iPhone

    When you send an Outlook email with more than 250KB of images to a iPhone, the iPhone email app will treat all images over that as file attachments, displaying them at the bottom of the email message when downloaded. When you paste images into an O...
  5. API / OptIn

    Entity Description: PoliteMail OptIn enables a user to add subscribers and capture email addresses and contact data via an Opt-in form. These forms are accessible via a link to the account area on the PoliteMail Server, or you may put the form co...
  6. How do I save a sent Message as a PDF?

    If using Office 2016+, one option is to use Microsoft Print to PDF. Go to File > Print and choose Microsoft Print to PDF. You will then be prompted to save the output as a PDF file. If this option is not available to you, here is another way t...
  7. API / Message

    Entity Description: All PoliteMail Messages distributed are tracked as groups of emails (e.g. distribution list or Templates) and a record of interactions with the recipients and the Email is stored and the metadata parsed to capture the metrics ...
  8. Sending Outlook File Attachments

    You can send regular file attachments with PoliteMail—just use Outlook’s standard Attach File  command. You can save file attachments within templates as well. For example, if you have standard follow-up material you send as email attachments ...
  9. API / Location

    Entity Description: Location is an entity used by PoliteMail to track a recipient’s geolocation. The results will be displayed in the Metrics section of PoliteMail. Properties Name Description Type Additional Information ID ...
  10. Bullet Lists are not Displaying Correctly

    Outlook and Word use an unusual method to create bullet lists, so when those lists are converted to HTML, they often display strangely. The best option is NOT to use the Outlook/Word controls to create a bullet list, rather, start by pasting in sta...