New Articles

  1. API / OptIn

    Entity Description: PoliteMail OptIn enables a user to add subscribers and capture email addresses and contact data via an Opt-in form. These forms are accessible via a link to the account area on the PoliteMail Server, or you may put the form co...
  2. How do I save a sent Message as a PDF?

    If using Office 2016+, one option is to use Microsoft Print to PDF. Go to File > Print and choose Microsoft Print to PDF. You will then be prompted to save the output as a PDF file. If this option is not available to you, here is another way t...
  3. API / Message

    Entity Description: All PoliteMail Messages distributed are tracked as groups of emails (e.g. distribution list or Templates) and a record of interactions with the recipients and the Email is stored and the metadata parsed to capture the metrics ...
  4. Sending Outlook File Attachments

    You can send regular file attachments with PoliteMail—just use Outlook’s standard Attach File  command. You can save file attachments within templates as well. For example, if you have standard follow-up material you send as email attachments ...
  5. API / Location

    Entity Description: Location is an entity used by PoliteMail to track a recipient’s geolocation. The results will be displayed in the Metrics section of PoliteMail. Properties Name Description Type Additional Information ID ...
  6. Bullet Lists are not Displaying Correctly

    Outlook and Word use an unusual method to create bullet lists, so when those lists are converted to HTML, they often display strangely. The best option is NOT to use the Outlook/Word controls to create a bullet list, rather, start by pasting in sta...
  7. API / List

    Entity Description: The List entity is a user created list containing user contacts from, an imported list, or from within the Inbox and Sent Items folders. Properties Name Description Type Additional Information ID Int32...
  8. I'm not receiving messages I send when using Aggregate Measurement

    The typical behavior of the Office 365 Group (without measurement) is that if the sender is in the same group, then the sender won’t receive the message but other members of the Group will. All the combinations of measurement and server sending, e...
  9. API / Link

    Entity Description: Link allows a user to track a hyper-link or track linked text in a PoliteMail tracked email message. Tracked links in an email will be saved to a Links repository in PoliteMail for future use. Links in the repository can be ed...
  10. There are extra pixels on template elements

    The Outlook editor will leave small spaces on the sides of some elements as handles or grab-edges. These extra pixels may cause your email not to display perfectly within the editor—but, when sent, these handle pixels will not be displayed within th...