New Articles

  1. API / Campaign

    Campaign is a group of similar email messages that have been sent with the ability to track the cumulative results of all the emails sent over time. (e.g. Monthly Newsletters, Weekly sales incentives, Marketing questionnaires, etc…). Email me...
  2. Using PreFlight Test Send

    Your browser does not support HTML5 video. PoliteMail recommends sending a test message to yourself and a colleague before pushing out a large message or campaign. The Preflight Test Send feature allows users to test a completed message prior ...
  3. What are the image sizes used in PoliteMail Templates?

    Image and Banner Dimensions A PDF reference of images sizes may be found here . PoliteMail templates are designed using a simple grid system. The max page width is set to 640pixels, which enables the page to be printed on a standard printer, an...
  4. Editing Content (Templates, Brand Themes, Paragraphs, Images, Links, Smart Attachments

    The Content Manager holds all of your saved content and can be accessed by going to POLITEMAIL  in the Outlook Ribbon and then selecting Content . If you are using PoliteMail online, you will go to the Navigation Pane and then click the Co...
  5. How do I make changes to a shared Brand Theme?

    Making Changes to Brand Themes You can edit any Brand Theme you made by selecting it from the PoliteMail Builder, making your changes, and then saving it. However, you can only make changes to a Brand Theme you created; Brand Themes that have been...
  6. Images Appearing With a Red X or an Error and Not Displaying

    If you’re using PoliteMail and a red X is appearing when you are using Add Image, or if the image does not display when being received, here are a few settings you can check: Open Internet Options, found in your Control Panel. Click on the...
  7. When configuring Microsoft Graph and SSO, do we need to enable public client flows?

    Implicit Grants PoliteMail uses authorization code flow, so Implicit grants or flows can be turned OFF and PoliteMail will function normally.  Implicit flows were historically on by default but have been deprecated by Microsoft because they ...
  8. Does drag and drop work with PoliteMail for Outlook 365?

    Although the Desktop and Online editions of PoliteMail allow you to add content by either clicking and dragging the item from the PoliteMail Builder to the compose window, or by double-clicking on the item, PoliteMail 365 only supports double-clicki...
  9. How do I add a Button to PoliteMail?

    Adding a Button to a Measured Message In the PoliteMail Builder, you can access a variety of buttons content by navigating to Menu > Content > Buttons . To add a button to your message, place the cursor where the button should go. Then dr...
  10. How do I change the alignment of a button in PoliteMail?

    Changing the Alignment of a Button Changing Button Alignment to the Right From Within a Template To change a button's alignment to the right that is in a Template or Template Section, click the in top left of the button to select the ent...