Updated Articles

  1. How Do I Disable The PoliteMail Add-in?

    If you temporarily do not need the PoliteMail add-in, and do not want to go through the uninstall/reinstall process, you may disable the add-in so that Outlook doesn't load it. To Disable PoliteMail in Outlook 2010+ Go to the Outlook File...
  2. How do I send from a different email address?

    Outlook for the Desktop:   Compose a new email and click on Options > From. PoliteMail Online:   Click the 'From' link in the upper right. PoliteMail for Outlook 365:    Compose a new email, click on the ....
  3. How do I update to the latest version of PoliteMail?

    Users of PoliteMail Online or PoliteMail for Microsoft 365 will update automatically. For PoliteMail for the Desktop (Outlook Add-In), your Administrator needs to request an upgrade through contact the PoliteMail Support Team.   Once your Ad...
  4. PoliteMail Server License Installation Guide

    After receiving the license file from your account manager, you will now be able to install the license. The file you received should end in “.license”. Save the file somewhere you can easily find it (Example: Desktop). Open the Poli...
  5. Where is PoliteMail located?

    Although we have employees worldwide, our headquarters is located in beautiful Portsmouth, New Hampshire, USA. ...
  6. How do I assign multiple emails to a campaign?

    Go to Results > Messages . Click on the messages you want included in a Campaign.  After the messages are highlighted, click on Actions  > Add to Campaign ...
  7. What's new in PoliteMail Version 5?

    A lot!  Here's a summary of features. Unified Interface New modern Office interface, same feature set, little to no learning curve. Faster load times and more efficient content editing. PoliteMail 365 Modern Office365 add...
  8. Are there trainings or tutorials available for version 5.0?

    Yes. All upgrading and new customers will be invited to Flight School, an online, interactive training that will teach you all the new features in 5.0. Our knowledge base is also constantly updated, and we will have an e-learning course available in...
  9. Do all users get access to the VIP lounge, or is this just for Admins only?

    All users get access to the VIP lounge.
  10. Will select users have access to see stats for all email sends without making them an Admin?

    No. Users will only be able to see metric reports for messages they have sent. Only Admins can see stats for all email sends. If you are interested in giving select users access to emails, you may want to consider setting up Groups and assigning tho...