Updated Articles

  1. Using Opt-In in PoliteMail 4.8

    This feature applies to version 4.8 and under.  For versions 4.9 and up, please refer to this article on Subscriptions . Using the Opt-In Feature in PoliteMail gives the recipient the choice to continue receiving emails from you. Every Mailing L...
  2. ActiveX Control Windows Security Warning

    An ActiveX Control might be unsafe to interact with other parts of this page... If you encounter the following dialog box when using PoliteMail: This is usually an issue with your internet settings and what zone the PoliteMail server is assigne...
  3.  WebView2 (Chromium)

    Did you know that when you view an html-formatted message in Outlook (which most are since html supports rich and dynamic content), you’re actually viewing in Internet Explorer – even though you probably don’t have IE (at least as far as you kno...
  4. API / SentMessage

    Entity Description: SentMessage captures the metric information on the message that was sent to recipients and displays the metrics in the PoliteMail -> Results -> Messages section. Properties Name Description Type Additiona...
  5. How do I update my password?

    Did you forget your PoliteMail password?   Then this article is NOT for you!  First, you will need to contact your PoliteMail Administrator for a password reset . If an Admin has reset your password, follow these steps to update it on your lo...
  6. Metrics Won’t Export from the Metrics Report in PoliteMail Version 4.8

    A known issue in PoliteMail 4.8 is the inability to export some metrics from the Metrics report. This issue is currently being addressed and will be fixed upon the new release in PoliteMail 4.9. There is a workaround to export the metrics if needed...
  7. How does PoliteMail calculate Reading Time and Grade Level in Metrics Reports?

    A section of your Email Metrics calculates the estimated time it will take to read your message. PoliteMail also uses Microsoft Word tools to calculate  readability scores using the Flesch Reading Ease and Flesch-Kincaid Grade Level tests ...
  8. How can I speed up sending to large lists with Aggregate Measurement?

    Sending to Large Lists with Aggregate Measurement The process below will skip list expansion and send a single email to the SMTP endpoint.   For large lists this will result in the message being delivered faster than if it was sent using individ...
  9. Where can I find the CSR Form?

  10. About the PoliteMail API

    The PoliteMail API is an ODATA Service using the RESTful architecture The PoliteMail Server application provides an Application Programmers Interface (API) which allows you to create programs to utilize PoliteMail functions, without the PoliteMai...