Updated Articles | Page 27

My Message doesn't look right on a mobile device!

Last Updated: 02/21/2023 in Troubleshooting Template Troubleshooting

Mobile Responsiveness PoliteMail templates use responsive design to adjust the layout to look great on any device. However, not every device handles responsive code the same way, which can make your Message or Template look a little different on mo...
Where can I find hardware requirements for a BYOC implementation based on number of employees?

Last Updated: 02/17/2023 in Upgrading

Bring Your Own Cloud (BYOC) In PoliteMail 5.0, you can deploy a “bring your own cloud” infrastructure using Microsoft Azure (AWS application servers with a SQL instance will also work). Compared to traditional on-premises deployment, BYOC offers a ...
How do I cancel a tracked meeting invitation?

Last Updated: 02/14/2023 in Sending PoliteMail PoliteMail Message Tools
My PoliteMail Toolbar has disappeared from Outlook; how do I get it back?

Last Updated: 02/01/2023 in Troubleshooting Outlook

To get the PoliteMail Toolbars back you will want to follow these steps: PoliteMail Is Missing
My Outlook keeps crashing and is saying it is due to a PoliteMail issue, how do I fix this?

Last Updated: 02/01/2023 in Troubleshooting Outlook

Try repairing your Outlook data file ...
A/B Testing

Last Updated: 02/01/2023 in Measuring Results

Version 5.0 offers an additional feature using AI to compare the potential effectiveness of two different subject lines. Known as Ai/B testing, more information can be found in this article . Any experiment with one or more test groups and a ...
Using Microsoft Stream with PoliteMail

Last Updated: 02/01/2023 in Sending PoliteMail Using PoliteMail with Other Applications

Uploading a Video to Microsoft Stream From the Microsoft Stream home page, click on the upload button in the right-hand corner of the header. There is also an option to upload a video on the final page of the homepage carousel. After choosing...
How do I open a previously sent message?

Last Updated: 02/01/2023 in Sending PoliteMail PoliteMail Message Tools

In PoliteMail for the Outlook desktop, you can access it in your Sent folder. Note that PoliteMail Online does not have a Sent Items folder, so this option is not available. For the metrics, you can to POLITEMAIL > Results > Messages and double-...
PoliteMail Buttons Not Working

Last Updated: 02/01/2023 in Troubleshooting General PoliteMail Troubleshooting

If after installing PoliteMail the tool shows up in the Outlook Ribbon but the functions are greyed out or empty, you may want to check to see if you Microsoft .NET Framework is installed and updated. When attempting to install PoliteMail, it will a...
Switching between Multiple PoliteMail Accounts

Last Updated: 01/31/2023 in Getting Started

Multiple Account Switching For people with multiple PoliteMail servers, the server name is now in a drop-down menu for users to select from, rather than having to type the server name in every time.