Updated Articles

  1. How do I view the results of a poll or survey?

  2. Why does a thumbs up or thumbs down rating open a web page?

    A thumbs up or thumbs down button is considered a poll in PoliteMail. When a recipient gives a thumbs up or thumbs down, they are brought to a web page where they can view the results. ...
  3. How can I tell if an Item already has tags?

    You can tell if a content item has tags in two ways: from the PoliteMail Builder, and when viewing the list of items from the Content menu. From the PoliteMail Builder When viewing content in the PoliteMail Builder, items with a solid gray ...
  4. How do I use Tags or Tag Groups in PoliteMail?

    Tags are an effective way to label content in PoliteMail and be able to find it easily.  This is especially useful if you have a lot of content to search through.   Tags Vs Tag Groups Tags  are used by the end user to label a con...
  5. How do I add a Button to PoliteMail?

    Adding a Button to a Measured Message In the PoliteMail Builder, you can access a variety of buttons content by navigating to Menu > Content > Buttons . To add a button to your message, place the cursor where the button should go. Then dr...
  6. How do I change the alignment of a button in PoliteMail?

    Changing the Alignment of a Button Changing Button Alignment to the Right From Within a Template To change a button's alignment to the right that is in a Template or Template Section, click the in top left of the button to select the ent...
  7. Does drag and drop work with PoliteMail for Outlook 365?

    Although the Desktop and Online editions of PoliteMail allow you to add content by either clicking and dragging the item from the PoliteMail Builder to the compose window, or by double-clicking on the item, PoliteMail 365 only supports double-clicki...
  8. When configuring Microsoft Graph and SSO, do we need to enable public client flows?

    Implicit Grants PoliteMail uses authorization code flow, so Implicit grants or flows can be turned OFF and PoliteMail will function normally.  Implicit flows were historically on by default but have been deprecated by Microsoft because they ...
  9. Images Appearing With a Red X or an Error and Not Displaying

    If you’re using PoliteMail and a red X is appearing when you are using Add Image, or if the image does not display when being received, here are a few settings you can check: Open Internet Options, found in your Control Panel. Click on the...
  10. How do I make changes to a shared Brand Theme?

    Making Changes to Brand Themes You can edit any Brand Theme you made by selecting it from the PoliteMail Builder, making your changes, and then saving it. However, you can only make changes to a Brand Theme you created; Brand Themes that have been...