Updated Articles

  1. How Do I Connect The PoliteMail Server To My Exchange Server?

    Connecting to an Exchange Server PoliteMail Server, whether internally installed or cloud-hosted, may be connected to deliver email direct to your Exchange Server. This is ideal for internal employee communications, as well as for keeping all email...
  2. API / Region

    Entity Description: Region works in conjunction with Business to identify and group PoliteMail Users by location (e.g. territories, State, East Coast, West Coast, North America, South America, etc….). Properties Name Descrip...
  3. API / Read

    Entity Description: Read is an entity if the PoliteMail Tracking feature. Read tracks the open rate, recipient, Browser, device used, device manufacturer, along with the Time Read (how long a recipient has the email open to Read the information)...
  4. API / Report

    Entity Description: The Report entity compiles and displays aggregate information from a tracked email in the metrics section of PoliteMail. Compiled metrics such as unique mobile click-through rates, Unique URLS, multiple opens, time-to-read, e...
  5. API / ScheduledSend

    Entity Description: ScheduledSend functions as a delay mechanism for email messages that will be sent at a specified date and time. Properties Name Description Type Additional Information ID Int32 ...
  6. EU Data Directive, January 2012 Update

    On 26 January 2012, the European Commission released new proposals regarding the EU Data Protection Directive (95/94/EC) and e-Privacy Directive (2009/136/EC) which came into effect 25 May 2011. The objective is to make the data protection rules mo...
  7. Compliance with EU Data Directive, Individual Privacy

    Within the EU certain countries have strict privacy policies which may prevent you from compiling data at the individual level. If you want to use PoliteMail to get the email metrics (opens, clicks, etc.), but keep the individuals anonymous, you c...
  8. Experiencing “Slow Image Load Times”?

    For PoliteMail 4.6 users: When viewing any email message, Outlook will usually perform multi-thread content loading (many images loading at once), but sometimes Outlook will perform single-thread content loading (one image loading at a time). How ...
  9. Data Security Notice: Meltdown and Spectre Remediation

    In regards to the industry-wide processor in-memory security vulnerabilities known as “Meltdown” and “Spectre” as of 1/12/2018 the PoliteMail data security administration team has completed their analysis and is confirming there is no evidence ...
  10. Enabling Send HTML Only

    Complicated nested mime parts can cause Exchange to be unable to apply transport rules. A new config option, ‘SendHtmlOnly’, has been added to enable html only sending that places attachments at the same mime nesting level as the html part. When e...