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If you receive an error message regarding a watch folder, it is usually related to a shared mailbox. Go to PoliteMail > Account Settings > Preferences. Scroll down to Monitor Other Inboxes. Select the secondary Inbox folder and cl...
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If you are not sure if your authentication is Single Sign-On or Password Authentication, click PoliteMail > Server Connection . Then click OK in the Server Connection box. If your screen looks like this, then you are Password Authentication...
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Personal Access Tokens (PATs) allow a PoliteMail user to delegate revocable permissions to other users for use with the PoliteMail API. PATs can be granted either to internal PoliteMail users, or external vendors or users. By using a PAT, a user c...
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Version 5: Please submit a case to we can access your account and look it up for you. Version 4.5+: When viewing your profile, your administrator will display on the bottom row. If your user role is Administrator, ...
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PoliteMail allows you to enforce which email addresses users can send PoliteMail-measured messages from. Once an address has been added to the allowed list, every user that has permission to send from that address may send measured messages. For ...
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When PoliteMail sends to (or counts via Get Recipient Count) an Exchange distribution group/list, it expands the list membership using Exchange Web Services (EWS). Depending on the list size and how busy Exchange is at the moment, this might take te...
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*Please note the prereq script needs a minimum of 1 GB of RAM to run.* You should have received a download link for the prereq script from your Implementation Specialist. If not, email serversupport@politemail.com for the link. Copy and ...
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Connecting to an Exchange Server PoliteMail Server, whether internally installed or cloud-hosted, may be connected to deliver email direct to your Exchange Server. This is ideal for internal employee communications, as well as for keeping all email...
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Entity Description:
Region works in conjunction with Business to identify and group PoliteMail Users by location (e.g. territories, State, East Coast, West Coast, North America, South America, etc….).
Properties
Name
Descrip...
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Entity Description:
Read is an entity if the PoliteMail Tracking feature. Read tracks the open rate, recipient, Browser, device used, device manufacturer, along with the Time Read (how long a recipient has the email open to Read the information)...