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Last Updated: 08/22/2022
in Managing Lists If using Individual Measurement Mode, you can create follow-up mailing lists. Select the Results button for the email that you want to create a follow-up list for. Let’s say you want to send a follow-up email to the recipients who didn’t open t...
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Last Updated: 08/22/2022
in Managing Lists Contacts As a best practice, we recommend that the contact is no longer actively collecting metrics before you delete it. Once you delete a contact, you lose all metrics that contact has collected. Removing a contact will delete that contact from a sin...
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Last Updated: 08/22/2022
in Managing Lists Contacts When you create a contact in PoliteMail, you can access and edit their record. Navigate to POLITEMAIL> Lists > Contacts. If you are using PoliteMail online, go to the Navigation Pane > Lists > Contacts. Click on the contact that you want ...
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Last Updated: 08/22/2022
in Managing Lists Contacts PoliteMail gives you the option to assign a Category to your contacts. You can either assign a Category when you import a mailing list, or edit it from the Contacts tab. Categories are accessed by going to PoliteMail > Settings > Categories...
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Last Updated: 08/22/2022
in Managing Lists Contacts Go to PoliteMail > Lists > Mailing Lists. Double-click on the mailing list you want to export the contacts from. Now go to Actions > Export All. By default, PoliteMail will export everything that is displayed on the list. ...
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Last Updated: 08/22/2022
in Managing Lists Contacts To view your list of all undeliverables, select POLITEMAIL> Lists > Undeliverable. PoliteMail manages undeliverable email for you automatically. It removes any undeliverable messages from your Inbox, places them into the Undeliverables folde...
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Last Updated: 08/22/2022
in Measuring Results PoliteMail will convert recipient IP address information into geographic data, so you may view a map of your open and click interactions. This map view enables drill-down to a state-level view (city-level view in Version 4.9x ). To see the...
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Last Updated: 08/22/2022
in Troubleshooting Metrics You've sent a PoliteMail message. Now, when you check your metrics report, it’s only displaying metrics for some of your contacts. This usually happens when your contacts have different owners. When you import a list, or manually update an exist...
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Last Updated: 08/22/2022
in Measuring Results You are allowed to edit message details on already sent emails such as Tag Groups and Send Counts (Aggregate Measurement only). To edit details go to POLITEMAIL > Messages and select the message you wish to update by single-clicking on it. Now...
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Last Updated: 08/22/2022
in Troubleshooting Metrics In some instances, a user may need to update a recipient count for aggregate sending. This usually occurs when there is an error in Getting Recipient Count. A user will notice that the metrics will only count 1 device. Manually Updating a Send Co...