Updated Articles

  1. Geographic Location Data

    PoliteMail will convert recipient IP address information into geographic data, so you may view a map of your open and click interactions. This map view enables drill-down to a state-level view (city-level view in Version 4.9x ). To see the...
  2. Not all contacts are showing up in a Metrics report

    You've sent a PoliteMail message. Now, when you check your metrics report, it’s only displaying metrics for some of your contacts. This usually happens when your contacts have different owners. When you import a list, or manually update an exist...
  3. Edit Message Details

    You are allowed to edit message details on already sent emails such as Tag Groups and Send Counts (Aggregate Measurement only). To edit details go to POLITEMAIL > Messages and select the message you wish to update by single-clicking on it. Now...
  4. My Metrics are only counting one device.

    In some instances, a user may need to update a recipient count for aggregate sending. This usually occurs when there is an error in Getting Recipient Count. A user will notice that the metrics will only count 1 device. Manually Updating a Send Co...
  5. Using the HeatMap Feature

    Like a weather map for your email message, PoliteMail will provide a colored overlay which shows read time and click metrics visually. This data can be used to see how your readers are viewing your content, and where you should be putting key mess...
  6. There are extra pixels on template elements

    The Outlook editor will leave small spaces on the sides of some elements as handles or grab-edges. These extra pixels may cause your email not to display perfectly within the editor—but, when sent, these handle pixels will not be displayed within th...
  7. I'm not receiving messages I send when using Aggregate Measurement

    The typical behavior of the Office 365 Group (without measurement) is that if the sender is in the same group, then the sender won’t receive the message but other members of the Group will. All the combinations of measurement and server sending, e...
  8. Bullet Lists are not Displaying Correctly

    Outlook and Word use an unusual method to create bullet lists, so when those lists are converted to HTML, they often display strangely. The best option is NOT to use the Outlook/Word controls to create a bullet list, rather, start by pasting in sta...
  9. Images are not displaying correctly on an iPhone

    When you send an Outlook email with more than 250KB of images to a iPhone, the iPhone email app will treat all images over that as file attachments, displaying them at the bottom of the email message when downloaded. When you paste images into an O...
  10. Add Image Pull-Down Menu Not Showing Images

    Due to a limitation within Outlook, the Add Image pull-down menu can only display 999 results. If there are 1000 images loaded into the content library, the Add Image pull-down menu will appear blank. Clearing some lesser used items out of your Cont...