Images not automatically downloading in iOS

Applies To:  ■ New PoliteMail     ■ Legacy PoliteMail


Version:  ■ 4.9+   ■ 5.0+


Starting in April 2026, Microsoft began implementing a new policy on the Outlook mobile app where images will automatically load only from senders designated as Safe Senders.  This is a setting that can be found in Intune (Block external images).

More information about this change may be found here, with details on the setting here.