Composing your Message
PoliteMail Features to craft professional and efficient
Articles
Adding Personalization
Learn how to personalize PoliteMail messages with custom fields like First Name or Company. Discover formatting tips, data requirements, and Outlook limitations for subject line personalization.
How does auto-hyphenation work in PoliteMail?
Learn how to use Auto-Hyphenation in PoliteMail 5.1+ to improve text alignment in emails. Discover interface-specific settings, limitations across Outlook versions, and best practices for consistent formatting.
My message hyphenations are in a different spot when I view the message!
Learn why hyphenation in PoliteMail Online may differ from Outlook. Understand language rule variations, and how to adjust or insert manual hyphens.
Open Visibility
PoliteMail’s Open Visibility feature enables recipients to see real-time engagement metrics—like page views, read time, opens, and clicks—directly within the email. Available in all editions and versions, this feature can be added via the Feedback menu and customized by icon, color, and placem
How do I prevent Outlook from automatically embedding images?
Learn how to prevent images in PoliteMail emails from being sent as attachments by using the Add Image feature. Fix Outlook settings to reduce email size and ensure proper image display across all email clients.
Will my messages automatically save as I create them?
Starting with version 5.15 of PoliteMail, messages you compose will auto-save as a Draft at a time interval set by your System Administrator.
How can I remove Measurement for a specific link or smart attachment?
Learn how to exclude specific links from PoliteMail tracking by adding ?notrack=true or ¬rack=true for Teams links. Works with Smart Attachments too.
Integrating Web Analytics Tracking Tools
Enable PoliteMail's Analytics Integration to track email-driven web traffic using tools like Google Analytics, Webtrends, or Adobe Analytics. Easily measure campaign performance and link clicks directly from Outlook.
Sending Outlook File Attachments
Send standard file attachments with PoliteMail using Outlook, or use Smart Attachments to improve deliverability and track engagement. Learn how to optimize email attachments for better performance.
Can I use simpler links in PoliteMail like I do in Outlook?
Learn how Outlook and O365 automatically create simpler, friendlier links with file icons and names for OneDrive and SharePoint files. Discover how this feature works with PoliteMail measurement and how to manually create similar links in PoliteMail Online.
How can I add a space that will not create a line break?
Learn what the keystrokes are to enter a non-breaking space in either Windows or MacOS.
How do I make a link at the top of a message to another part of the same message?
Create bookmarks in PoliteMail Online (v5.25+) using anchor tags to link within long messages. Improve navigation and user experience with easy step-by-step instructions.
Social Advocacy
Learn how to use and manage the Social Advocacy feature within PoliteMail. This guide covers setup, customization, and best practices to help boost internal engagement.
