Updated Articles

  1. How to Use Suppress Auto-Replies Updated

    This feature is intended to prevent mailbox congestion after sending an email. Specifically, this feature will suppress certain messages such as out-of-office replies and auto replies that are rule based, as well as soft Delivery/Nondelivery repor...
  2. Manifest Installer Packaging Updated

    Deploying PoliteMail via Manifest for Outlook 365  Click the Apps button, then click the icon to open the Admin Center .  In the left panel, click Settings >  Integrated Apps . A list of integrated apps displays, with a lis...
  3.  Saving a Message as a Draft Updated

    Save As / Drafts Your browser does not support HTML5 video. A ‘Save As’ button has been added to allow saving the message as a draft.  Anyone can view a saved message, similar to a shared mailbox. For PoliteMail for the D...
  4. What are the permissions needed for Microsoft Graph?

    Permissions for Microsoft Graph The permissions needed vary depending on whether or not you enable SSO and how you want List Expansion to be handled (Client-Side, Server-Side, or both).  Each possible configuration is outlined below.  You...
  5. Why have my email metrics and Open Rates dropped since my upgrade? New

    PoliteMail customers who had been running PoliteMail 4.7x – 4.9x and who had not upgraded PoliteMail versions until recently (2024, version 5.x+) will likely notice a drop in metrics. If you have not upgraded your instance of PoliteMail ov...
  6. What does the Auto Refresh toggle do?

    The auto refresh toggle at the top of a data grid lets the data shown automatically update for you.   By default, the toggle is set on and the data will refresh every 10 seconds. Auto refresh must be turned off for filtering and sor...
  7. Can Read Time or Grade Level be adjusted?

    Currently, these measurements are standardized and cannot be adjusted.  The only readership criteria that can be adjusted is the ability to override word count . ...
  8. Understanding Metrics

    The most common type of chart you will see when viewing a Metrics Report in version 5 is the pie chart. Each of these shows various metrics, defined in the glossary below. If you sent the message using Individual Measurement, you can click on ...
  9.  Using Personalization / Custom Fields in the Subject Line

    Your browser does not support HTML5 video. Because of how Outlook is structured, when you select a Custom Field for personalization, Outlook will insert it in the body of your email, and does not give you the option to insert it in the Subje...
  10. Adding Personalization to a Message

    Draft a new message, then select  PoliteMail > Personalization and choose the field you want to insert. The field text is inserted into your message and the data will be replaced (merged) when you Send . When you choose a personaliza...