Updated Articles

  1. Checking Your Audience Size

    Use PoliteMail's Get Recipient Count feature to check the total number of unique recipients before sending. Avoid duplicates and verify your audience size with ease.
  2. Recommended Subject Lines and Ai/B Test

    Use PoliteMail's Ai/B feature to improve your email subject lines. Get AI-recommended alternatives or compare two subject lines to predict which will drive more opens.
  3.  Using the Social Advocacy Feature

    Learn how to use and manage the Social Advocacy feature within PoliteMail. This guide covers setup, customization, and best practices to help boost internal engagement.
  4.  Using the Open Visibility Feature

    PoliteMail’s Open Visibility feature enables recipients to see real-time engagement metrics—like page views, read time, opens, and clicks—directly within the email. Available in all editions and versions, this feature can be added via the Feedback menu and customized by icon, color, and placem
  5. Message Expiration

    Learn how to use PoliteMail’s Message Expiration feature (v5.1+) to set expiration dates for time-sensitive messages. Works with PoliteMail 365 and Online editions. Includes setup requirements, scheduling options, and admin controls for modifying or deleting expirations.
  6. Subject Suggester

    Subject Suggester enhances PoliteMail’s Ai/B Subject Line testing by offering real-time, AI-powered subject line suggestions directly within the subject field.
  7. Adding Personalization to a Message

    Learn how to personalize PoliteMail messages with custom fields like First Name or Company. Discover formatting tips, data requirements, and Outlook limitations for subject line personalization.
  8.  Using Personalization / Custom Fields in the Subject Line

    Outlook doesn't allow inserting Custom Fields directly into the subject line. As a workaround, insert the Custom Field into the email body first, then copy and paste it into the subject line. PoliteMail will still personalize it correctly.
  9.  Saving a Message as a Draft

    Learn how to use the "Save As" feature in PoliteMail to save messages as Drafts or Templates. Understand permissions, retention policies, and differences between desktop and online versions when managing saved messages.
  10. Are there any limitations to types of mailing lists you can send to with PM365 or PoliteMail online?

    Access to Exchange mailing lists depends on your organization's setup. Typically, PoliteMail Online does not provide access to these lists, while PoliteMail 365 does. Distribution list optimization will be covered during your scope call.