Articles
PoliteMail Best Practices
Clearing Your Cache If you're experiencing any unusual behavior or slow load times, try resetting your cache. If you're being directed to the old Knowledge Base site, reset your cache . Message size considerations Smaller messages send...
Setting PoliteMail Preferences
Version 5.0+ Feature With 5.0, Admins can set Global Preferences and lock them. A global preference will be applied to every user on the account. For example, if the Admin sets List Expansion to Graph, and sets it as a Global Setting, all...
Setting up and Configuring the EWS Client
If you are using PoliteMail version 4.954+, you can use Fallback Expansion instead. Please note that EWS Client and Graph Client are only used by PoliteMail for the Desktop; PoliteMail Online and 365 can only use the EWS and Graph Server. ...
How To Use List Expansion to Expand Distribution Lists
Dynamic distribution groups (DDGs, and often also called Dynamic Distribution Lists or DDLs) are Entra ID objects created to expedite the mass sending of messages in Microsoft Exchange. PoliteMail can expand DDGs in version 4.97 and higher u...
Using Exchange Web Services (EWS) Cache for Fast Expand
When PoliteMail sends to (or counts via Get Recipient Count) an Exchange distribution group/list, it expands the list membership using Exchange Web Services (EWS). Depending on the list size and how busy Exchange is at the moment, this might take te...
Create an Allowed List of Email Addresses
PoliteMail allows you to enforce which email addresses users can send PoliteMail-measured messages from. Once an address has been added to the allowed list, every user that has permission to send from that address may send measured messages. For ...
Setting Up Monitoring Multiple Inboxes
PoliteMail automatically monitors the Outlook standard inbox folder for undeliverable messages and replies. If you use more than one Inbox for sending PoliteMail, you can use the Monitor Other Inboxes setting and PoliteMail will be able to measure...
How to Use Send Progress Notifications to Get Updates On Large Sends
Send Progress Notifications is a configurable service within PoliteMail that notifies a user on the progress of tracked sends. The setting will be applied to very large sends and can be configured to notify the user every 15, 30, 60, or 120 minute...
Override Word Count
Word count is used to determine reading times, reading ease and grade level in the metrics grid. If using Open Visibility, word count also helps determine the estimated reading time displayed. For emails in multiple languages, the word count may...
Who is my Administrator?
Version 5: Please submit a case to we can access your account and look it up for you. Version 4.5+: When viewing your profile, your administrator will display on the bottom row. If your user role is Administrator, ...
How to Create Personal Access Tokens
Personal Access Tokens (PATs) allow a PoliteMail user to delegate revocable permissions to other users for use with the PoliteMail API. PATs can be granted either to internal PoliteMail users, or external vendors or users. By using a PAT, a user c...
What happens to Measurement if recipients are blocking images?
Measured messages do generally use a "tracking beacon", which is a one-pixel image. If recipients of the e-mail receive a "Click to download images" prompt, but they don't download them, then you won't get metrics.&...
What does the "Email me when large broadcasts complete and on the interval specified" setting do?
A "large broadcast" is not defined by the number of recipients, but rather by the length of time it takes to complete, so what is considered a large broadcast may vary from account to account. When checked, you can use the drop-dow...