Applies To: ■ PoliteMail Desktop ■ PoliteMail Online □ PoliteMail O365
Version: ■ 4.9 ■ 5.0 ■ 5.05
For version 4.9, please click here.
PoliteMail 5.0/PoliteMail Online
The method only applies if you are using Password Authentication as your method of sign-in. If you are using Single Sign-On methods, you will need to contact your IT Administrator for a new password.
A user can change their password at any time. Go to PoliteMail > Account > Account.
Click the Change Password link.
Next, you'll need to enter your current password. For your new password, the requirements are:
- At least 12 characters
- At least one uppercase letter and one lowercase letter
- At least one number
- At least one special character
Confirm the new password in the next box, and select Update.
The Server Settings dialogue box will pop up.
Select OK.
You will be asked to sign in again with your new password.
If you are an Admin user and you want to reset a password for another user, click here.
PoliteMail 4.9
The method only applies if you are using Password Authentication as your method of sign-in. If you are using Single Sign-On methods, you will need to contact your IT Administrator for a new password.
To change your password, go to PoliteMail > Settings > My Profile.
On the next screen click the Change Password link.
Next, you'll need to enter your current password. For your new password, the requirements are:
- At least 12 characters
- At least one uppercase letter and one lowercase letter
- At least one number
- At least one special character
Confirm the new password in the next box, and select Change.
A new dialogue box will pop up.
Select OK.
Navigate back to Server Connection and enter in the new password. Select OK.
