Tracking Results with Email Metrics – Understanding Interactions
PoliteMail uses specific icons to identify the different interactions a contact may have with a message, from an open confirmation to an opt-out request. Interactions result from you sending PoliteMail (individually tracked email) to recipients. Because PoliteMail tracks messages and not contacts, a new message sent to you will not be tracked or appear in PoliteMail (unless it is a reply to a tracked message).
The Recent Interactions panel shows you the most recent 100 interactions, listed in order from most recent (displayed with a pale yellow background) to oldest (fading from yellow to white to gray as they age).
To view all interactions, use Track Results > All Interactions. To view the complete interaction history for a particular contact, use the PoliteMail > Contact Profile > Edit > Interaction History tab.
Individual Interaction Icons & Meanings
Sent Message: You sent a tracked message to this contact/group/list
Open Confirmation: Your recipient displayed the content of the tracked message
Link Click: Your recipient clicked a link you included in the tracked message
Smart Attachment Open: Your recipient opened a Smart Attachment you included
Forward: Someone (another computer) other than your original receipient opened the tracked message
Reply: Your recipient replied to a tracked message you sent
Subscribe: Your recipient subscribed to one of your mailing lists using the opt-in form
Unsubscribe: Your recipient unsubscribed to a mailing list using the opt-out form
Undeliverable: Your message hard-bounced and was undeliverable to this recipient
Opt-out: Your recipient opted-out of all commercial email from you